BPO Sales Manager, Network Acquisition & Optimisation

Vinted; Paris; Remote; EUR 80,000 - 120,000; Full time

Benefits offered by this job

Share options programme

Home office support

Meal vouchers

Job summary

Vinted Go is seeking a BPO Manager to own an outsourced partner network across multiple countries. You will manage onboarding, day-to-day operations, and escalations while ensuring top performance against KPIs.

You will also own budgets, negotiate terms, and build scalable governance and reporting to support growth across markets, languages, and cultures.

Qualifications

• 3-5 years managing outsourced/BPO operations at scale across multiple countries.
• Experience in sales, acquisition and growth in high velocity environments.
• Proven vendor performance management with KPIs/SLAs and regular reviews.
• Budget ownership: forecasting, tracking, and cost optimization.
• Strong analytical skills and familiarity with dashboards and CRM.
• Excellent stakeholder management and negotiation across cultures.
• Comfortable operating across time zones and cultures in a multi-country footprint.

Responsibilities

• Own end-to-end relationship with all BPO/agency partners across countries; onboarding and day-to-day management.
• Act as the single point of accountability for BPO performance and governance.
• Negotiate contracts, SLAs, and commercial terms with agencies.
• Evaluate, select, and onboard new BPO partners as we scale into new markets.
• Build a standardized operating framework with reporting cadences across agencies and countries.
• Define and track KPIs/SLAs per agency and market; maintain real-time dashboards.
• Identify underperforming partners and drive corrective action plans.
• Own the BPO budget across all agencies and countries; forecast and report spend.
• Analyze cost-per-outcome and drive efficiency without compromising quality.
• Design governance for a multi-agency, multi-country network; build expansion playbooks.
• Collaborate with Acquisition to align targets and reporting standards.

Skills

Vendor management

Budgeting

Dashboards & analytics

Stakeholder management

Negotiation

Multinational coordination

Languages: English, French, Spanish

Education

Experience managing outsourced/BPO operations across multiple countries

Tools

CRM

Reporting tools

Job description

Brief Info About Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.

Brief Info About Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

Information About The Position

Vinted Go's acquisition team relies on a network of outsourced (BPO) partners across multiple countries to drive growth at scale. As we've expanded, managing this network across agencies, geographies, and performance targets has become a critical element for growth success. We're hiring a BPO Manager to own this network end-to-end — turning a sprawling, hard-to-manage set of vendor relationships into a well-governed, high-performing extension of the acquisition team.

This is a high-ownership role for someone who can operate simultaneously as a vendor manager, a performance analyst, a budget owner and most importantly a guarantor of the Vinted Go sales philosophy outside of the internal organization — building on top of the structure that currently exists.

In this position, you’ll

Vendor & Relationship Management

• Own the end-to-end relationship with all BPO/agency partners across countries: onboarding, day-to-day management, escalations, and offboarding
• Act as the single point of accountability for BPO performance, replacing the current fragmented oversight
• Negotiate and manage contracts, SLAs, and commercial terms with agencies
• Evaluate, select, and onboard new BPO partners as we scale into new markets
• Build a standardized operating framework (reporting cadence, WBRs, MBRs, escalation paths) that works consistently across agencies and countries

Performance Management

• Define and track KPIs/SLAs per agency and per market (quality, productivity, conversion, adherence, etc.)
• Build and maintain dashboards/reporting to give real-time visibility into performance across the whole network
• Identify underperforming partners or markets and drive corrective action plans
• Partner with acquisition leadership to translate business targets into agency-level performance expectations
• Run calibration and quality assurance processes to ensure consistency across agencies and geographies

Budget Management

• Own the BPO budget across all agencies and countries: forecasting, tracking spend, and reporting variance
• Analyze cost-per-outcome (cost per lead/acquisition/hour) across partners and markets to drive efficiency
• Identify and execute cost-optimization opportunities without compromising quality
• Provide regular budget and performance reporting to finance and leadership

Scale & Process

• Design the processes and governance required to manage a multi-agency, country, language and cultural network sustainably
• Build and maintain playbooks for expansion into new markets/agencies
• Work cross-functionally with Acquisition team to align on targets, budgets, and reporting standards

About You

• 3-5 years of experience managing outsourced/BPO operations at scale, ideally across multiple countries or vendors simultaneously
• Experience in sales, acquisition and growth in high velocity environments
• Strong track record in vendor performance management — setting KPIs/SLAs, running WBRs & MBRs, driving accountability
• Budget ownership experience: forecasting, tracking, and optimizing spend across multiple cost centers or vendors
• Comfortable building structure and process from a relatively unstructured starting point
• Strong analytical skills — comfortable working in dashboards/reporting tools and CRM to track performance and cost
• Excellent stakeholder management and negotiation skills; able to hold agencies accountable while maintaining productive partnerships
• Comfortable operating across time zones and cultures given the multi-country footprint
• Languages: fluent in English, French and/or Spanish

Why This Role Matters

Managing our BPO is a critical part of our every scaling business. This role exists to bring order, accountability, and cost discipline to a network that's continuously growing and building the foundation for further international and product scale.

Work perks

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Confidential Employee Assistance Program (EAP) for you and your family
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Co-contribution meal vouchers for each workday through a convenient meal card
• Comprehensive Medical Coverage
• Frequent team-building events
• A personal monthly budget for shopping on Vinted

Working at Vinted

Workation policy

Better balance holidays with workdays by working remotely! Up to 90 days per year in the EU, of these, 21 days can be spent globally. For non-EU citizens, it's 21 days worldwide. This can be combined with time off for vacation or personal time.

Individual learning budget

Each year, you’ll be given a learning budget (starting at €3,000), and a total of up to 10 working days over a 2-year period to support your personal and professional development.

Equal opportunity

We welcome applications from everybody, regardless of your background, identity, or life experiences. Job openings come with guides, not checklists. If you’re excited about a role, but don’t identify with every point in the ‘About you’ section, apply anyway – you might still be the perfect match!