Bilingual Technical Account Manager: Security Solutions

Fortinet, Inc.; Valbonne; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A global cybersecurity company seeks a Technical Account Manager in Valbonne, France, to provide tailored technical support and guidance to customers. This role requires six years of post-sales experience and a degree in Computer Science. The successful candidate will manage customer interactions and help optimize their use of Fortinet products. Fluency in French and English is essential, and candidates with Fortinet certification will have an advantage. The position is office-based four days a week.

Qualifications

• Minimum of 6 years of experience in a technical support/post-sales role.
• Bachelor's degree in Computer Science, Software Engineering or related field.
• Fluency in French and English required.

Responsabilités

• Develop understanding of customer needs to provide tailored support.
• Run troubleshooting on Fortinet products and recommend solutions.
• Manage customer communications until closure of each case.

Connaissances

Understanding of data networking protocols

Hands-on experience on security products

Troubleshooting and problem solving skills

Face to face and remote customer management experience

Strong interpersonal and communication skills

Formation

Bachelor's degree in Computer Science or related field

Fortinet certification (FCP, FCSS, FCX)

Outils

Firewalls

VPN

IDS/IPS

Description du poste

A global cybersecurity company seeks a Technical Account Manager in Valbonne, France, to provide tailored technical support and guidance to customers. This role requires six years of post-sales experience and a degree in Computer Science. The successful candidate will manage customer interactions and help optimize their use of Fortinet products. Fluency in French and English is essential, and candidates with Fortinet certification will have an advantage. The position is office-based four days a week.