Bilingual Customer Support Pro (Spanish/English) | Hybrid

Essence Coaching Group; Lyon; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A notable customer support organization is seeking a Customer Support Representative fluent in Spanish and English to join their team. You will be responsible for assisting customers through various channels, addressing technical issues, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and 1-2 years of relevant experience. The position offers a structured onboarding process, potential hybrid work after 6 months, and relocation assistance.

Prestations

Structured onboarding

Ongoing skill development

Relocation assistance

Qualifications

• Spanish C1 and English C1 required.
• Customer-first mindset and excellent communication skills are essential.
• Strong problem-solving ability and attention to detail needed.
• 1-2 years of work experience in BPO or experience with US customers.

Responsabilités

• Handle inbound and outbound requests via phone, e-mail, chat and web form.
• Troubleshoot basic technical issues and provide effective solutions.
• Assist customers with spare parts search and purchases.
• Deliver accurate information ensuring every customer feels supported.

Connaissances

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Description du poste

A notable customer support organization is seeking a Customer Support Representative fluent in Spanish and English to join their team. You will be responsible for assisting customers through various channels, addressing technical issues, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and 1-2 years of relevant experience. The position offers a structured onboarding process, potential hybrid work after 6 months, and relocation assistance.