Bilingual Client Account Manager — Hybrid

Corporation Service Company; Valbonne; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading global service provider is seeking a Client Account Manager based in Provence-Alpes-Côte d'Azur. This hybrid role requires fluency in both French and English. You will be the primary point of contact for international B2B clients and provide exceptional customer service in technical matters. Strong analytical skills, a proven customer service background, and proficiency in Microsoft Office are essential. The company offers a competitive salary starting from €30,000 gross along with a benefits package.

Prestations

Comprehensive onboarding and training program

Dedicated mentor for support

Collaborative and inclusive work environment

Health and life insurance plans

Holiday bonus

Annual Success Sharing bonus

Access to training platforms

Qualifications

• Excellent written and spoken communication skills in both French and English.
• Proven experience in a customer service-oriented role.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Ability to learn and adapt to new technologies.
• Resilience and flexibility in managing multiple priorities.
• Ability to work independently as well as collaborate.

Responsabilités

• Respond promptly and accurately to client queries.
• Build and maintain strong relationships with clients.
• Handle enquiries related to orders, domain names, and technical issues.
• Identify and elevate complex issues to appropriate teams.
• Develop a thorough understanding of services.
• Support other teams with brand launches and projects.
• Meet or exceed performance targets to uphold client satisfaction.

Connaissances

Fluent in French

Fluent in English

Customer service experience

Analytical skills

Problem-solving abilities

Microsoft Office proficiency

Interpersonal skills

Description du poste

A leading global service provider is seeking a Client Account Manager based in Provence-Alpes-Côte d'Azur. This hybrid role requires fluency in both French and English. You will be the primary point of contact for international B2B clients and provide exceptional customer service in technical matters. Strong analytical skills, a proven customer service background, and proficiency in Microsoft Office are essential. The company offers a competitive salary starting from €30,000 gross along with a benefits package.