BALENCIAGA - Omnichannel Customer Experience Intern - March 2026 (F / H)

BALENCIAGA S.A.S.; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Une grande entreprise de mode recherche un stagiaire Omnichannel pour soutenir l'expérience client à travers tous les canaux. Vous travaillerez en étroite collaboration avec le Senior Analyste Omnichannel et d'autres équipes pour assurer un service de qualité. Ce poste requiert une bonne connaissance des outils digitaux et un anglais courant.

Qualifications

• Expérience préalable en Retail appréciée.
• Capacité à travailler en équipe et à communiquer efficacement.

Responsabilités

• Assister à la mise en œuvre des services Omnichannel.
• Soutenir le Senior Analyste Omnichannel dans les demandes quotidiennes.
• Veiller à l'exactitude des informations des magasins sur les plateformes en ligne.
• Collaborer avec les équipes pour fournir les outils nécessaires à l'expérience client.
• Réaliser des analyses de benchmarking sur Balenciaga.com.

Connaissances

Utilisation d'outils digitaux

Connaissance du marché de la mode

Anglais courant

Esprit d'équipe

Sensibilité client

Esprit d'analyse

Description du poste

Description

de poste

BALENCIAGA - Omnichannel Customer Experience Intern - March 2026 (F / H)

Your opportunity

You will collaboratively work across the Digital and Retail departments to assist and support Balenciaga’s client experience through all channels in a seamless manner.

You will work closely with the Global Omnichannel Senior Analyst sas as well as regional Retail teams to ensure a smooth functioning of Omnichannel services on a global scope.

How you will contribute

• Assist with the implementation, training organization and day-to-day operations of Omnichannel Services.
• Support the Global Omnichannel Senior Analyst with daily requests from regional teams and client services (technical issues with tools, backlog management, customer complaints, punctual requests, etc.).
• Oversee and complete StoreDB (internal platform) to ensure all store information on Balenciaga.com and the Yext platform (online publisher) are registered and accurate for the worldwide scope.
• Partner with the Global Omnichannel Senior Analyst and Global Online Operations Coordinator to provide the retail and client service teams with the tools and information needed to ensure a qualitative client experience.
• Conduct benchmarking analysis and customer journey tests on Balenciaga.com, and report any feedbacks and issues directly to your Global Omnichannel team.

Who you are :

• You are at ease using digital tools and have a good fashion market knowledge
• You speak fluently English and have excellent written and oral skills
• You are curious, agile, and pro‑active
• You are a team player who likes to exchange with his / her peers
• You have a deep client sensibility and an analytical mindset
• A previous experience in Retail is appreciated

Why work with us?

Balenciaga is committed to fostering your professional development within the House and the Kering Group. We encourage our managers to create high-performance teams that strive for excellence. We support each of our employees so that they can express their full potential in a stimulating and fulfilling work environment.

Diversity Commitment

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms :

• gender, age, nationality, culture, disability, sexual orientation…
• enriches the workplace and our client experience.

As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

Job Type

Student (durée déterminée) (stagiaire)

Start Date

2026-03-02

Schedule

Full time

Organization

BALENCIAGA S.A.S.