Backline Specialist (HF)

Columbia Sportswear; Schiltigheim; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A well-known outdoor apparel brand is seeking a Customer Care Specialist II in Schiltigheim, France. In this role, you will handle service and sales interactions through calls, chats, and emails while providing valuable feedback for process improvements. The ideal candidate will have a High School Diploma or equivalent experience, along with 2-5 years in related roles. Strong communication skills and prior sales experience are essential for success in this position.

Qualifications

• Typically requires 2-5 years of related experience.
• Ability to recognize and solve typical problems by evaluating solutions from established procedures.

Responsabilités

• Handles consumer sales and service interactions through calls, chats, and emails.
• Escalates issues to senior team members and offers assistance.
• Provides feedback and recommends process improvements.

Connaissances

Sales Experience

Customer Service

Communication skills

Microsoft Word

Microsoft Outlook Calendar

Formation

High School Diploma or equivalent

2 years of technical training (may be required)

Description du poste

Job Summary

The Customer Care Specialist II handles service and sales interactions through calls, chats, and email. Participates in feedback and suggests improvements for current practices.

Responsibilities

• Actively participates in the handling of consumer sales and service calls, chats and emails (75%).
• Escalates issues to senior-level team members and offers assistance to team members (10%).
• Provides feedback through appropriate channels for customer feedback as well as recommendations for department process and policy improvements (5%).
• Proactively participates in career development and training to further knowledge and skills including learning practices and policies (5%).
• Performs other duties as assigned (5%).

Additional Requirements

High School Diploma or equivalent experience. Some positions may require 2 years of technical training.

Typically requires 2-5 years of related experience.

Work Schedule

Standard Hours

Career Band: Support

Jobs on this career band require knowledge of processes and procedures essential to complete administrative work. Typically uses administrative data organizing customer service and coordination skills to complete work. Jobs often have acquired knowledge about processes or tasks either through specialized education or training and regularly provide process guidance to others (internally or externally). May require vocational specialized and / or on-the-job training. No formal supervisory responsibility though may provide mentoring and coaching and scheduling for less experienced staff.

Criteria & Management Requirements

Problem Solving: Works under general supervision with instructions provided for new work. Recognizes and solves typical problems that can occur in their own work area by evaluating and selecting solutions from established operating procedures and / or analytical methods. Tasks are routine and performed under established guidelines. Resolves most questions and problems and refers complex issues to senior personnel.

Knowledge: Established knowledge of job skills and procedures needed to perform own job.

Business Acumen: Scope. Applies support or technical skills to complete routine tasks.

Communication & Influence: Communicates moderately complex process information; ensures underlying details are clarified.

Impact: Impact is limited to quality and efficiency of own job.

Leadership: No supervisory responsibilities. May assist with training new employees.

Work Environment: Typical Office

Other Work Environment Requirements

Typical Office: Operates in a typical office environment routinely uses computer and other standard office equipment.

Other Physical Requirements

Typical Office: Generally sedentary for prolonged periods may occasionally require ability to move about or adjust / move items weighing up to 10 all directions; Constantly requires collaboration and the ability to communicate with others to exchange information while in a typical office setting. Collaboration is generally conducted in person unless the role has been pre-approved for remote work.

This job description is not meant to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the position's scope and function in the company.

Required Experience

IC

Key Skills

Sales Experience, Crane, Customer Service, Communication skills, Heavy Equipment Operation, Microsoft Word, Case Management, OSHA, Team Management, Catheterization, Microsoft Outlook Calendar, EHS

Employment Type

Full-Time

Experience

Years

Vacancy

1