Associate Director, Senior Relationship Manager

Standard Chartered; Le Retail; Hybride; EUR 60 000 - 100 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Flexible working

Wellbeing support

Résumé du poste

Standard Chartered is seeking an experienced Relationship Manager to acquire, develop and manage profitable SME client relationships, delivering tailored banking products and structured solutions within credit and risk appetite.

You will drive revenue growth and portfolio quality while retaining clients across assets and cross-sell opportunities including digital banking, foreign exchange and non-funded income.

Qualifications

• Substantial banking experience with demonstrated success in relationship management or a comparable client-facing role.
• At least four years of relevant sales experience, including at least two years serving SME or corporate clients.
• Proven ability to assess credit risk and risk-adjusted returns, acquire clients, grow revenue and manage portfolio quality.
• Strong business acumen, interpersonal effectiveness and ability to work across geographically dispersed and diverse stakeholder groups.

Responsabilités

• Acquire, develop and manage profitable SME client relationships through proactive, one-to-one engagement.
• Understand clients’ business and financial needs and provide appropriate banking products, services and structured solutions within credit and risk appetite.
• Deliver sustainable revenue growth, portfolio quality and client retention across assets, liabilities, cross-sell, digital banking, foreign exchange, non-funded income and net interest income.

Connaissances

Customer Acquisition

Customer Experience Management

Credit Skills and Analysis

Effective Communications

Lending Processes and Standards

Customer Retention

Stakeholder Collaboration

Description du poste

• Acquire, develop and manage profitable SME client relationships through proactive, one-to-one engagement.
• Understand clients’ business and financial needs and provide appropriate banking products, services and structured solutions within credit and risk appetite.
• Deliver sustainable revenue growth, portfolio quality and client retention across assets, liabilities, cross-sell, digital banking, foreign exchange, non-funded income and net interest income.
  
  

Key Responsibilities

• Acquire, develop and manage profitable SME client relationships through proactive, one-to-one engagement.
• Understand clients’ business and financial needs and provide appropriate banking products, services and structured solutions within credit and risk appetite.
• Deliver sustainable revenue growth, portfolio quality and client retention across assets, liabilities, cross-sell, digital banking, foreign exchange, non-funded income and net interest income.
  
  

Skills And Experience

Must-have Skills

• Customer Acquisition
• Customer Experience Management
• Credit Skills and Analysis
  
  

Other Skills

• Effective Communications
• Lending Processes and Standards
• Customer Retention
• Stakeholder Collaboration
  
  

Qualifications

Key Experiences

• Substantial banking experience with demonstrated success in relationship management or a comparable client-facing role.
• At least four years of relevant sales experience, including at least two years serving SME or corporate clients.
• Proven ability to assess credit risk and risk-adjusted returns, acquire clients, grow revenue and manage portfolio quality.
• Strong business acumen, interpersonal effectiveness and ability to work across geographically dispersed and diverse stakeholder groups.
  
  

Certifications / Qualifications (only Where Mandatory)

• No mandatory certification specified; relevant banking, credit or relationship-management qualifications are advantageous.
  
  

Languages

• Professional proficiency in English and Vietnamese.
  
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.