Apprenticeship Junior Helpdesk Technician

Match Group; Paris; Sur place; EUR 28 000 - 40 000; Plein temps

Résumé du poste

Join a dynamic team at Match Group as a Helpdesk Support Technician! You will provide technical support for users on both Mac and Windows, manage the ticketing system, and enhance user training. This role offers an exciting opportunity to thrive in a collaborative environment, contributing to innovative projects in the tech field.

Prestations

Edenred lunch vouchers

Discounted ClassPass subscription

Premium healthcare with WTW

Worklife sustainable mobility package

E-learning and conferences

Regular social events

Free use of products

Qualifications

• Solid knowledge of both Mac and Windows operating systems.
• Previous experience as a helpdesk support technician or in a similar role preferred.
• Familiarity with Atlassian Jira Service Management or other ticketing systems a plus.

Responsabilités

• Provide technical support to users on Mac and Windows workstations.
• Manage the ticketing system on Atlassian Jira Service Management.
• Conduct troubleshooting sessions to resolve user issues.

Connaissances

Problem-solving

Communication

Formation

Certification in relevant field (a plus)

Outils

Atlassian Jira

Atlassian Confluence

Google Workspace

Description du poste

At Meetic, a Match Group company, we have been pioneering online dating for over 20 years, leveraging our legacy to reinvent how people meet, connect, and build meaningful relationships across Europe and beyond.

As part of Match Group, we manage a diverse portfolio of brands, from iconic names like Meetic, Match, Lexa, and LoveScout to tailored experiences for singles over 50, OurTime, DisonsDemain, Zweizam, and single parents, Even and Stir.

Our teams design, build, and scale platforms across 20+ countries and 18 languages, ensuring every single finds the right match for their lifestyle and lifestages. We also drive growth for other Match Group brands like The League, OkCupid, Archer, Salams, and Plenty Of Fish, expanding our impact worldwide.

Role overview :

We are seeking a dynamic and motivated individual to fill the position of Helpdesk Support Technician within our technical team.

The selected candidate will be responsible for providing user assistance on both Mac and Windows workstations, as well as managing the ticketing system on Atlassian Jira Service Management.

When it comes to dating, the connection starts online, but the real magic happens once you meet in real life (IRL). We think the same is true for creating the best platforms, so we work together IRL in our Paris office 3 days/week.

How will you make an impact?

• Provide technical support to users on Mac and Windows workstations.
• Use the Atlassian Jira Service Management ticketing system to track, document, and resolve user issues.
• Conduct troubleshooting sessions to provide assistance in problem resolution.
• Offer assistance via phone, email, or in person as needed.
• Contribute to the creation and updating of the knowledge base to facilitate the resolution of common issues.
• Collaborate closely with other IT team members to resolve more complex problems.
• Participate in user training to enhance their technical skills and understanding of systems.
• Stay informed about the latest industry trends and best practices through technological vigilance.

We could be a match if you have:

• Solid knowledge of both Mac and Windows operating systems.
• Excellent problem-solving abilities and strong communication skills.
• A team-oriented mindset and the ability to manage multiple tasks simultaneously.
• Professional working proficiency in English.
• A certification in a relevant field (a plus, but not required).
• Previous experience as a helpdesk support technician or in a similar role (preferred).
• Familiarity with Atlassian Jira Service Management or other ticketing systems (a plus).

Technical Stack:

• Google Workspace

• Okta

• Workspace One

• Atlassian Jira

• Atlassian Confluence

• ...and many more to discover

Interview Process:

• A first 30-45 min conversation with Fatima-Ezzahra ABIDI (Junior Talent Acquisition Specialist), on Zoom.
• A 60 min onsite meeting with Damien Sornette Hargraves (Senior Manager Systems and Support) and a Helpdesk Technician, which will include a case study.
• A final 30 min interview with Carolyne Mc Donagh (Sr. People Manager, EMEA), onsite / on Zoom.

Why Match Group?

• Work on products that impact millions, collaborating with global and diverse teams, shaping relationships and connections worldwide.
• Benefit from a healthy work-life balance in a flexible and welcoming environment.
• Enjoy a modern Paris office with a rooftop, close to transport and amenities.
• Access Edenred lunch vouchers, a discounted ClassPass subscription, premium healthcare with WTW, and our Worklife sustainable mobility package.
• Grow through e-learning, conferences, and knowledge-sharing sessions.
• Thrive in a dynamic, agile tech environment with evolving microservices and a culture of knowledge sharing and autonomy.
• Participate in hackathons and drive innovative projects.
• Join regular social events like breakfasts, lunches, and apéros.
• Use our products for free.

Match Group is an equal opportunity employer and we value the rich dynamics that diversity brings to our group.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.