Apprentice - Global Customer Excellence - Courbevoie (92) - January 2026

CMA CGM; Courbevoie; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A global logistics provider is seeking a work-study intern to join their Ground & Rail division in France. This role offers an opportunity to contribute to projects aimed at enhancing customer satisfaction and service quality. Ideal candidates are pursuing a degree in logistics or related field and possess strong analytical, interpersonal, and organizational skills. Experience in logistics or customer service is preferred. Join a dynamic team dedicated to redefining customer excellence in logistics.

Prestations

Immersion in a major international company

Personalized support for skill development

Potential career growth opportunities

Qualifications

• Currently pursuing higher education in logistics, business, or customer relationship management.
• Strong interest in logistics and process improvement.
• Ability to analyze data and propose solutions.
• Experience in logistics or customer service is a plus.
• Working proficiency in English is required.

Responsabilités

• Assist in developing and implementing projects for optimizing customer satisfaction.
• Analyze operational processes to identify improvement opportunities.
• Collaborate with departments to ensure consistency in customer excellence initiatives.
• Collect and analyze performance indicators related to customer satisfaction.
• Support internal communication regarding improvement projects.

Connaissances

Analytical skills

Interpersonal skills

Proficiency in office tools

Autonomy

Formation

Bachelor's to Master’s in logistics, business, or related field

Outils

Excel

PowerPoint

Description du poste

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

CEVA Logistics Ground & Rail France, a recognized leader in finished vehicle logistics, is looking for a work-study intern to join our Liner division within the Business Process Excellence unit.

This role offers a unique opportunity to join a dynamic team and actively contribute to the continuous improvement of the global customer experience.

Main Responsibilities:

• Assist teams in the development and implementation of projects aimed at optimizing customer satisfaction and service quality.

• Participate in the analysis of operational processes to identify improvement levers and propose relevant recommendations.

• Collaborate with various departments (operations, quality, customer service) to ensure consistency and effectiveness in customer excellence initiatives.

• Contribute to the collection, monitoring, and analysis of performance indicators related to customer satisfaction and service quality.

• Support internal communication regarding improvement projects to foster team engagement and awareness.

• Assist with the deployment of best practices and established procedures within the Liner division.

Profile Sought:

• Currently pursuing higher education (Bachelor’s to Master’s level) in logistics, business, customer relationship management, or a related field.

• Strong interest in logistics, customer satisfaction, and process improvement.

• Ability to analyze data and propose pragmatic solutions.

• Strong interpersonal skills and the ability to work effectively with a variety of stakeholders.

• Autonomy, rigor, and initiative are essential qualities for success in this role.

• Proficiency in office tools (Excel, PowerPoint) and strong organizational skills.

• A first experience or internship in logistics or customer service would be an advantage.

• You have a working proficiency in English.

What We Offer:

• Immersion in a major international company providing comprehensive insight into finished vehicle logistics.

• A stimulating work environment where innovation and continuous improvement are key priorities.

• Personalized support to help you develop your skills and succeed professionally.

• The opportunity to build a strong professional network within committed and highly skilled teams.

• Potential career growth opportunities at the end of the work-study program, in a sector undergoing rapid transformation and expansion.

Join CEVA Logistics Ground & Rail France and help redefine customer excellence in logistics. Your commitment and ideas will make a difference in delivering outstanding service to our partners and clients worldwide.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [e-mail]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.