Application - Support & Development Engineer (L2) - Freelance (W/M/X)

Veepee; Bellprat; Sur place; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Variable bonus

Flexible office with up to 2 days at 4

E-learning platform access

Meetups & conferences

International teams

Résumé du poste

Veepee is seeking a Support & Development Engineer to join the L2 Support team. The role blends advanced incident resolution with developing internal tools and small features to boost the support team's autonomy.

You will work across PHP/.NET stack, write SQL queries, and contribute to AI-powered support tooling in a hybrid, international setting.

Qualifications

• Strong PHP knowledge with Symfony or C#/.NET Core frameworks.
• Strong SQL skills (joins, diagnostic queries) and PostgreSQL familiarity.
• Ability to read and troubleshoot code and document solutions for non-technical users.
• Excellent analytical skills, autonomy and initiative.
• Fluent written and spoken English, cross-functional collaboration.

Responsabilités

• Support (50%): resolve advanced L2 tickets, investigate incidents, modify code, manage tickets, support users, maintain catalog attributes, adjust Freshdesk, document fixes and new features.

Connaissances

PHP

SQL

Code reading / debugging

Documentation

Analytical thinking

Interpersonal skills

Git

English fluency

Outils

Freshdesk

Kibana/Grafana

React/Vue (frontend)

Description du poste

Job Description

Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty, Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries.

As a Support & Development Engineer, you will join the Support L2 team, a transversal function that acts as a bridge between support agents and L3 development teams. The role combines 50% advanced incident resolution and 50% development of small features, internal tools, and automations, with the goal of increasing the support team's technical autonomy.

Tasks

Support (50%)

• Resolve advanced L2 tickets: database usage, SQL queries, source code review
• Investigate complex incidents, access the code, and understand how it works
• Apply targeted code changes to resolve incidents
• Standard ticket management: validate, qualify, and track incidents through to resolution
• Provide second-line support to users and other support teams
• Manage and maintain product catalog/taxonomy attributes across internal platforms
• Modify and administer Freshdesk at the scripting/code level
• Keep technical documentation up to date: L2 articles, specifications, user guides for bug fixes and new features

Development (50%)

• Create endpoints for the team's internal platforms and tools to streamline manual L3 tasks
• Fix bugs and handle small development tasks across the team's product scope (PHP and/or .NET)
• Build internal support tools
• Develop AI-powered tools for Support (MCP projects)
• Contribute ideas and prototypes for applying AI to support processes

Must Have Skills

• Knowledge of PHP with frameworks like Symfony or C# and .NET Core frameworks
• Strong knowledge of SQL (joins, diagnostic queries) and familiarity with PostgreSQL
• Ability to read/understand code and troubleshoot to eliminate bugs
• Ability to document and communicate technical solutions to non-technical users
• Excellent analytical skills, autonomy, and initiative
• Strong interpersonal skills, comfortable working with cross-functional, interdisciplinary teams
• Experience using version control systems like Git and comfortable working with branches
• Fluent written and spoken English
• Proactive, versatile, and not afraid of challenges or moving between code and user-facing support

Nice to Have Skills

• Previous experience in L2/L3 technical support roles
• Experience monitoring deployments/products through Kibana and Grafana
• Experience with product taxonomy/catalog management
• Interest or experience in applied AI / automation (MCP, AI-assisted scripting)
• Experience with Freshdesk or similar ticketing platforms
• Experience in frontend technologies such as React, Vue, CSS
• Knowledge of DDD/Hexagonal Architecture

Benefits

• Variable bonus
• The dynamic and creative environment within international teams
• The variety of self-education courses on our e-learning platform
• Participation in meetups and conferences locally and internationally
• Flexible Office with up to 2 days at home

Equal Opportunity

For the service of diversity and inclusion, Veepee is committed to reviewing all applications received on an equal basis.

For more information about our ecosystem: https://careers.veepee.com/en/home-page-en/

You can read more about our use of your data and your rights by reading our recruiting privacy policy: https://careers.veepee.com/en/.