Airport Parking Enforcement Agent — 4-on/3-off (Temp)

Port of Portland; Macouba; On-site; EUR 32,000 - 43,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vacation time

Personal leave

Job summary

The Port of Portland is hiring a Temporary Parking Enforcement Agent (32 hours/week) to ensure the safe and efficient movement of traffic across terminal roadways and crosswalks while delivering a customer-focused experience at the airport.

This temporary position (up to six months) involves shift variety including evenings, weekends, and holidays, with potential overtime. Requires 1+ year of public contact, drug screen, and strong service mindset. Training and a CBA support this role.

Qualifications

• Minimum of (1) one-year experience involving a high level of public contact is required.
• Ability to pass required testing which includes a Drug Screen is required.
• Experience demonstrating cooperative, tactful, and service-oriented customer service with the public is required.
• Demonstrated ability to work cooperatively in a stressful environment with difficult customers in a diverse multi-cultural environment is required.
• Demonstrated commitment to customer service is required.
• Previous experience in traffic direction, parking control, or a related field is preferred.

Responsibilities

• Provide direction to drivers of vehicles dropping off and picking up travelers on terminal roadways at Portland International Airport (PDX).
• Guide pedestrian traffic on the airport terminal sidewalk and crosswalks.
• Answer questions and provide information to customers regarding airport use, services, and the Portland metropolitan area.
• Monitor disabled parking zones in the parking garage when requested for assistance with enforcement action.
• Works towards resolution of concerns with a demeanor of kindness and an attitude of service, being cooperative and non-confrontational, actively forward complaints to the appropriate department.
• Issue parking citations and may testify in court as needed.

Skills

Public contact experience

Customer service

Communication skills

Verbal/written communication

Tools

Microsoft Office

Job description

The Port of Portland is hiring a Temporary Parking Enforcement Agent (32 hours/week) to ensure the safe and efficient movement of traffic across terminal roadways and crosswalks while delivering a customer-focused experience at the airport.

This temporary position (up to six months) involves shift variety including evenings, weekends, and holidays, with potential overtime. Requires 1+ year of public contact, drug screen, and strong service mindset. Training and a CBA support this role.