Agent polyvalent, Gares Routières

Jobtailor; Dijon; Sur place; EUR 18 000 - 24 000; Plein temps

Résumé du poste

Jobtailor in Dijon is seeking a client-focused advisor to support travelers in a fast-paced transport environment. You will guide passengers, handle queries, and promote services to providers while maintaining high service levels.

The role emphasizes patience, adaptability and teamwork, with a focus on accurate information, discretion with cash handling, and using digital tools to streamline operations. Previous face-to-face customer experience is valued.

Qualifications

• Bac to Bac +2 required; customer-facing experience preferred.
• Strong interpersonal skills and ability to handle disruptions.
• Patience, self-control and team-oriented attitude.
• Proficient with computer and digital tools.

Responsabilités

• Ensure the movement of vehicles and pedestrians.
• Assist drivers in maneuvers and manage flow in the bus station.
• Provide information and guidance to passengers.
• Handle unforeseen events and manage level-1 complaints.
• Manage cash register and cash fund.
• Advise and promote services or products to providers.
• Supply information to clients and prospects.
• Keep clients informed about disruptions.
• Verify compliance of operators’ missions.

Connaissances

Customer relations

Sales experience

Patience

Communication

Autonomy

Adaptability

Team spirit

Digital tools

Formation

Bac to Bac +2

Outils

Digital Tools

Description du poste

Responsibilities

• Secure the movement of vehicles and pedestrians.
• Assist drivers in their maneuvers.
• Facilitate traffic flow within the bus station.
• Verify the compliance of transport operators’ missions.
• Handle unforeseen events.
• Provide information and guidance to passengers.
• Supply information to clients and prospects.
• Advise and recommend services or products to various providers.
• Keep clients informed in the event of disruptions.
• Manage level‑1 customer complaints.
• Be responsible for the cash register and cash fund.

Requirements

• Education level: Bac to Bac +2.
• Experience in face‑to‑face customer relations or in sales is preferred.
• Patience and self‑control.
• Strong relational skills, responsiveness, autonomy, adaptability, dynamism, rigor, and team spirit.
• Good mastery of computer and digital tools.

Core Competencies

Demonstrates strong customer relationship management skills, ensuring effective communication and support for clients while managing operational challenges in a dynamic environment. Proficient in utilizing digital tools to enhance service delivery and client interactions.

Certificates & Qualifications

• Bac to Bac +2.

Industry Keywords

• Customer Service
• Transport Management
• Passenger Orientation
• Claim Handling

Tools & Technologies

• Digital Tools