Account Manager (AM) – France

Meitu Inc.; Nice; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading technology company is seeking an experienced Account Manager to manage client orders and ensure profitability. The ideal candidate will have over 3 years of B2B account management experience, preferably in SaaS or the beauty industry. Fluency in English and French is required. This role involves collaborating with internal teams and clients to streamline the order process and achieve revenue growth.

Qualifications

• 3+ years in B2B account management, ideally in SaaS or beauty industry.
• Experience in hardware/software solution delivery is a plus.

Responsabilités

• Oversee order fulfillment process for clients.
• Conduct regular check-ins to assess product performance.
• Achieve monthly/quarterly order profitability targets.

Connaissances

Fluent in English

Fluent in French

Exceptional communication

Stakeholder management

Data-driven decision-making

Analytical agility

Results-oriented

Risk management acumen

Formation

Bachelor's degree or higher in Business

Marketing

Computer Science

Description du poste

As an Account Manager (AM), you will oversee the end-to-end order fulfillment process for clients, collaborating closely with BD, Sales, and internal teams to ensure seamless post-contract execution—from order requests and payment follow-up to delivery coordination. Your primary KPI will be driving client order profitability while fostering long-term relationships to maximize repeat business and revenue growth.

Key Responsibilities

1. Order Management

• Review and process client orders, coordinating with Supply Chain, Logistics, and Finance teams to schedule deliveries.
• Monitor payment status and initiate fulfillment upon confirmation of receipt.
• Resolve order-related exceptions (e.g., delayed payments, logistics issues) to ensure client satisfaction.

2. Cross-functional Collaboration

• Partner with BD and Sales teams to streamline the client journey from contract signing to delivery.
• Align with internal stakeholders to meet client-specific delivery requirements.

3. Client Relationship Management

• Conduct regular check-ins to assess product performance, identify upsell / cross-sell opportunities, and gather feedback.
• Advocate for client-driven improvements in products and processes.

4. Performance & Risk Control

• Achieve monthly / quarterly order profitability targets and mitigate payment risks.
• Analyze client order data to develop strategies for increasing account value.

Qualifications

• Language : Fluent in English and French (written / spoken). Chinese proficiency is a plus. Additional languages (German / Italian) are advantageous.
• Education : Bachelor’s degree or higher in Business, Marketing, Computer Science, or related fields.
• Experience : 3+ years in B2B account management, preferably in SaaS, hardware, or the beauty industry (skincare brands, medical aesthetics, salons / spas).
• Skills :
• Exceptional communication and stakeholder management.
• Data-driven decision-making and analytical agility.
• Results-oriented with resilience in fast-paced environments.
• Detail-focused with risk management acumen.

Preferred Qualifications

• Industry expertise in beauty client operations or established sector networks.
• Experience delivering combined hardware / software solutions.