Account Manager

Infopro Digital Trade Shows; Lunax; À distance; EUR 45 000 - 65 000; Plein temps

Résumé du poste

A leading SaaS compliance platform in France is seeking a Mid-Market Account Manager to manage a diverse portfolio of subscription clients. The role focuses on client retention, driving revenue growth, and enhancing product engagement. Ideal candidates have 2–3+ years of experience in account management or customer success and possess strong communication and negotiation skills. This position offers competitive benefits including generous holiday allowance and flexible working options.

Prestations

Fantastic holiday allowance

Birthday off

24/7 Employee Assistance Programme

Extensive learning programmes

Paid volunteer days

Group personal pension plan

Life assurance

Interest free season ticket loan

Private medical insurance

Employee recognition schemes

Employee discount scheme

Discounted gym membership

Agile/remote working

Qualifications

• 2–3+ years’ experience in account management or customer success in SaaS roles.
• Experience managing high-volume portfolios preferred.
• Confident managing multiple priorities in a fast-paced environment.

Responsabilités

• Manage a high-volume portfolio of active subscription clients.
• Drive retention and revenue growth across the client portfolio.
• Lead renewal and upsell discussions to maximize account value.

Connaissances

Account management

Customer success

Communication

Negotiation

Organisational skills

Formation

Bachelor’s degree in Business, Marketing, or a related field

Description du poste

Infopro Digital are recruiting for a Mid‑Market Account Manager to support the growth of our industry‑leading compliance SaaS platform Red on Line. This is an exciting opportunity to join a fast‑growing international business and take ownership of a large, diverse portfolio of clients across the UK, Europe, the US, and emerging markets.

Infopro Digital is a B2B group specialising in information and technology. With a presence in 20 countries, the group has 4,000 employees of 79 nationalities.

Red on Line are a B2B SaaS company headquartered in France, specialising in compliance and regulatory intelligence solutions. Our platform and subscription services help organisations manage risk, stay compliant, and make informed decisions across complex operational environments. With clients across France (FR), DACH, the UK, the US, and expanding global markets, we operate in a dynamic, mission‑driven environment focused on innovation and customer success.

About The Role

As a Mid‑Market Account Manager, you will manage a high‑volume portfolio of active subscription clients, driving retention, revenue growth, and long‑term account value. You will focus on deepening engagement, expanding usage across products and geographies, and ensuring each client derives maximum value from our solution.

You Will

• Own a diverse portfolio of mid‑market clients with varying levels of maturity and engagement.
• Lead all renewal and commercial discussions, ensuring high retention and reduced churn.
• Identify upsell and cross‑sell opportunities to drive product adoption, usage growth, and contract expansion.
• Build strong relationships with operational and mid‑level stakeholders, acting as a trusted commercial advisor.
• Partner with Pre‑Sales, Client Success, Marketing, and Product teams to maximise client outcomes.

Key Responsibilities

Portfolio Management

• Manage a large book of mid‑market accounts across multiple regions.
• Prioritise accounts using data, engagement signals, and internal guidance.
• Maintain accurate pipeline management and forecasting within the CRM.

Upsell & Cross‑Sell

• Uncover and qualify opportunities to grow account value.
• Lead discovery calls, prepare tailored proposals, and deliver value‑led presentations.
• Collaborate with Pre‑Sales and subject matter experts for technical or domain support.

Renewals & Commercial Ownership

• Own the full renewal lifecycle from preparation to negotiation and closure.
• Mitigate churn through proactive engagement and clear articulation of product value.
• Consolidate contracts and align renewals with broader growth opportunities.

Client Engagement & Relationship Building

• Develop strong working relationships with stakeholders across operations and compliance functions.
• Conduct regular check‑ins, value reviews, and product conversations.
• Monitor account health and collaborate with Client Success to address risks.

Internal Collaboration

• Partner with Client Success, Marketing, Pre‑Sales, and Product teams to enhance client experience.
• Escalate risks early and coordinate cross‑functional resources where needed.

Requirements

• 2–3+ years’ experience in account management, customer success, or commercial SaaS roles.
• Experience managing high‑volume portfolios strongly preferred.
• Strong communication, discovery, negotiation, and organisational skills.
• Confident managing multiple priorities in a fast‑paced environment.
• Bachelor’s degree in Business, Marketing, or a related field.
• Proactive, client‑focused, commercially minded, and growth‑oriented.

Benefits

• A fantastic holiday allowance that increases as you spend longer with the company.
• Take your birthday off…on us.
• Access to a 24/7/365 Employee Assistance Programme offering support and guidance around all areas of wellbeing and mental health, including face‑to‑face counselling.
• Access to our extensive learning programmes, through our dedicated platform, Generation Infopro.
• Paid volunteer days throughout the year where you can contribute your skills and expertise to make a meaningful difference to the lives of others.
• 25 days annual leave (rising up to 30 days).
• Group personal pension plan.
• Life assurance.
• Interest free season ticket loan (STL).
• Private medical insurance.
• Bonusly employee recognition.
• Employee discount scheme.
• Eye‑care vouchers.
• Discounted gym membership.
• Agile/remote working.
• Bike to work.
• Buying holiday.
• Dental insurance.
• Give as you earn.
• Add partner to gym membership.
• Health cash plan.
• Personal accident insurance.

Equal Opportunities

We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications, we therefore ask you to complete the equal opportunities questions on this form. This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process, it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same, whether or not they provide this information.