Account Executive - Agentforce Service

Salesforce; Paris; On-site; EUR 90,000 - 150,000; Full time

Job summary

Salesforce is seeking an Account Executive for the French market to formulate and execute a Service Cloud sales strategy across industries. You will drive revenue by expanding the existing customer base and developing new use cases, closing large deals, and collaborating with core sales teams.

Responsibilities include demand generation, customer-focused strategy, scaling growth, and acting as a trusted advisor on service transformation using AI benefits.

Qualifications

• Extensive background in service applications and/or operational Customer Service Management.
• Proven track record selling Customer Service/Customer Engagement solutions or leading service transformations in multinational enterprises.
• Solid understanding of Customer Service disciplines, operations, and buyer profiles.
• Strong analytical and problem-solving skills with ability to thrive in a fast-paced environment.
• Proven ability to work effectively within an extended sales team.

Responsibilities

• Identify opportunities for Service Cloud within existing Salesforce customer base and prospects.
• Create new leads through systematic prospecting of service leaders.
• Define and pitch the value of service transformations to senior management.
• Build trusted relationships with VP/CxO level stakeholders and close large deals.

Skills

Service apps background

CS/CE sales track record

CS business & ops understanding

Analytical & problem-solving

Team collaboration

Job description

Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As an Account Executive (Agentforce Service) you will be part of a team focusing on the French markets. You will formulate and execute a Service Cloud sales strategy for specific industries. Drive revenue growth by penetrating the current customer base and by developing new customers and new use cases. You will focus on identifying, structuring, leading and closing large deals, teaming closely with your counterparts in the customer owning core sales teams.

Responsibilities:

Demand Generation:

• Identify opportunities for Service Cloud in existing Salesforce Customer base & Prospects
• Create new leads from systematical prospecting of Service leaders
• Leverage business from new & established relationships.

Customer Focus

• Define the contribution of a service transformation to an overall account specific vision and plan
• Define and pitch the specific value of a service transformation to prospect’s management
• Build trusted relationships with Head ofCustomerService, understanding their challenges,needsand demand
• Strategise, negotiate & close business on VP and CxO level

Scale your business

• Define and execute a plan to accelerate growth of our already fastest growing solution
• Be top of mind at your peers in the extended sales team
• Refine and enable peers for Service Cloud product specific sales messaging, prospecting, qualifying, and closing techniques

Trusted advisor

• Be a trusted advisor forcustomerservice transformation to our customers and prospects
• Evangelise the radical transformation & AI benefits in customer meetings, on fairs or events
• Have a specific point of view on the future challenges and opportunities in customer service

Required Skills:

• Extensive background in service applications and/or operational Customer Service Management
• Strong track record of successful sellingCustomer Service/Customer Engagement solutionsinto the Market / alternatively implementing comprehensive Service transformation in a multinational enterprise
• Proven understanding ofCustomer Service Business, Customer Service Operationsas well as buyer’s profiles
• Strong analytic and task solving skills and the ability to succeed in a fast paced environment.
• Proven ability to work well as part of an extended sales team.

En tant qu’Account Executive (_ Service Cloud _) vous ferez partie d’une équipe axée sur les marchés français. Vous concevrez et exécuterez une stratégie de vente Service Cloud pour des secteurs d’activité spécifiques. Vous stimulerez la croissance des revenus en pénétrant la base de clients existante et en développant de nouveaux clients ainsi que de nouveaux cas d’usage. Vous vous concentrerez sur l’identification, la structuration, le pilotage et la conclusion d’accords majeurs, en travaillant en étroite collaboration avec vos homologues des équipes commerciales principales en charge des comptes clients (core sales teams).

Responsabilités :

Génération de leads

• Identifier les opportunités pour Service Cloud au sein de la base existante de clients Salesforce et chez les prospects.
• Créer de nouveaux leads (contacts commerciaux) grâce à une prospection systématique auprès des responsables du service client.
• Développer le chiffre d’affaires en capitalisant sur des relations nouvelles et établies.

Orientation Client

• Définir la contribution d’une transformation des services à la vision et au plan d’action global d’un compte spécifique.
• Définir et présenter (pitcher) la valeur spécifique d’une transformation des services à la direction du prospect.
• Bâtir des relations de confiance avec les Directeurs du Service Client, en comprenant leurs défis, leurs besoins et leurs exigences.
• Élaborer des stratégies, négocier et conclure des affaires au niveau des vice-présidents (VP) et des cadres dirigeants (CxO).

Développement de l’activité (Scale your business)

• Définir et exécuter un plan pour accélérer la croissance de notre solution connaissant déjà la plus forte progression.
• Être une référence incontournable (top of mind) pour vos pairs au sein de l’équipe commerciale élargie.
• Affiner le discours commercial spécifique au produit Service Cloud et former vos pairs aux techniques de prospection, de qualification et de conclusion de ventes.

Conseiller de confiance

• Agir en tant que conseiller de confiance pour la transformation du service client auprès de nos clients et prospects.
• Évangéliser la transformation radicale et les avantages de l’IA dans le domaine du service client lors de réunions clients, de salons ou d’événements.
• Avoir un point de vue précis sur les défis futurs et les opportunités en matière de service client.

Compétences requises :

Solide expérience dans les applications de service et/ou la gestion opérationnelle du service client.

• Bilan avéré et réussi dans la vente de solutions de Service Client / d’Engagement Client sur le marché, OU dans la mise en œuvre d’une transformation complète des services au sein d’une entreprise multinationale.
• Compréhension éprouvée des métiers du service client, des opérations liées au service client ainsi que des profils d’acheteurs.
• Fortes capacités d’analyse et de résolution de problèmes, avec une aptitude à réussir dans un environnement très dynamique (fast-paced).
• Capacité démontrée à travailler efficacement au sein d’une équipe commerciale élargie.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.