Academic Services Specialist - CDD - F/H/NB

Istituto Marangoni; France; À distance; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A prestigious academic institution in France is looking for an Academic Services Specialist to support students and staff in academic processes. Responsibilities include student assistance, managing academic calendars, and updating digital platforms. Candidates should possess a Bachelor's degree and strong communication skills, with full proficiency in French and English. This is a fixed-term contract running from January to June 2026.

Qualifications

• Previous professional experience in other Academic Institutions.
• Strong interest in fostering a caring and supportive approach.
• Ability to work in a fast-paced environment with accuracy.

Responsabilités

• Support in welcoming students and preparing welcome materials.
• Assist in managing student issues and attendance monitoring.
• Help update academic databases and digital platforms.

Connaissances

Excellent communications skills

Organizational skills

Proactive approach

Team player

Strong administrative skills

Attention to details

Formation

Bachelor’s degree

Outils

Microsoft Office

Description du poste

Job summary

The Academic Services Specialist will work alongside the Academic Services Team providing support linked to the delivery of learning activities of the courses: he/she will assist students and academic staff in the academic process and documentation development.

Main activities

Students care

• Support in the student welcoming activities from the week zero, collaborating in the welcome pack preparation and sharing (academic calendar, access to digital platform, general information during presentations to students about School rules and/or courses);
• Support for student assistance during their academic path (information, operative support, etc.) trough the help desk activities and the Academic Services email account processing;
• Help to manage problems or complaints efficiently and effectively in collaboration with the Academic Services Team;
• Collaborate in monitoring activities and analyses of attendance (presence, absence, online attendances follow up);
• Collaborate for the Survey distribution (Student's Voice) to monitor student satisfaction and correct functioning of academic processes.

Courses planning and academic career follow up

• Assist the Academic Services Team on the timetable with focus on each academic program and number of enrolments for each course;
• Monitor exams calendar and follow up;
• Support with course updates and academic progress in the academic services database;
• Update digital platforms, such as the Student Information System, the Timetable Scheduling Portal, and the Learning Management System, by entering the necessary data to support students’ academic progression and learning activities.

Faculty and Staff Support

• Assist in the activation of tutors’ registers with timetables;
• Support all academic staff (Tutors, Programme Leaders) in providing academic activities and exams;
• Support all members of Istituto Marangoni Paris with matters related to academic activities

Education & skills

Bachelor’s degree

Previous professional experience in other Academic Institutions

Strong interest in fostering a caring and supportive approach

Excellent communications skills, organizational skills, accuracy and proactive approach

A team player, with strong administrative skills, the ability to work in a fast-paced environment and with attention to details

Practical approach to problem-solving and results-driven attitude French language - full proficiency required

English language – full proficiency required Advanced knowledge of Microsoft Office essential

Interest in career and employability development, passion for higher education

Extensive understanding of French and British education systems

INFOS

Fixed term contrat from January 2026 to June 2026.