User Happiness Advocate (Finnish) Amazing Sofia Adventure Awaits!

Cross Border Talents; Oulu; Hybrid; EUR 60 000 - 80 000; Full time

Job summary

A global customer support leader is seeking fluent Finnish and English speakers to join their team in Sofia, Bulgaria. This full-time role involves providing exceptional customer support via phone, email, and chat. The ideal candidate will have strong problem-solving skills and a customer-first attitude. Benefits include full relocation support, competitive salary, and comprehensive training.

Benefits

Full relocation support

Competitive salary

Private health insurance

Performance bonuses

Flexible work options

Qualifications

• Fluent in Finnish and English.
• Strong customer service skills.
• Ability to simplify complex concepts.

Responsibilities

• Deliver exceptional customer support via various channels.
• Use CRM systems to resolve inquiries efficiently.
• Meet performance targets across customer interactions.

Skills

Fluent Finnish

Fluent English

Customer-first attitude

Problem-solving abilities

Adaptability

Job description

Location: Sofia, Bulgaria
Type: Full-time (40h/week)
Start Date: September 2025

Ready for a life and career adventure under the Bulgarian sun? Were looking for fluent Finnish and English speakers to join our global customer success team in Sofia. Become the friendly voice of the worlds most popular search engine and help users unlock its full potential all with full relocation support and no tech background required!

If you love helping people and are ready for a change, well provide everything you need to succeed through our fully paid training program. This is your chance to launch an international career in one of Europes most vibrant and affordable capitals.

What Youll Do

• Deliver exceptional customer support via phone, email, and chat, making every user interaction positive and productive
• Use modern CRM systems and helpdesk tools to resolve inquiries efficiently while maintaining high customer satisfaction
• Meet and exceed performance targets like response time and first-contact resolution
• Collaborate with a diverse international team to share best practices and improve processes
• Continuously learn through regular training on product updates and industry trends

What You Bring

• Fluent Finnish and English language skills
• A genuine customer-first attitude and strong problem-solving abilities
• Talent for explaining complex ideas in simple, clear terms
• Adaptability and eagerness to learn new tools and technologies
• Calm and positive attitude even in busy situations

Why Youll Love Bulgaria

• Sunny Lifestyle: Enjoy Bulgarias four distinct seasons, stunning nature from mountains to Black Sea beaches, and rich cultural history
• Affordable Living: Your salary goes much further here enjoy dining out, travel, and hobbies while saving more than you could back home
• Great Location: Perfect base for exploring Europe with quick, affordable flights to major destinations
• Welcoming Community: Join a thriving international community in Sofia where English is widely spoken

We Provide

• Full relocation support including flights, temporary housing, and assistance finding your perfect home
• Fully paid comprehensive training program
• Competitive salary with performance bonuses
• Private health insurance and 50+ customizable benefits
• Flexible work options and clear career growth paths
• Vibrant international work environment with regular team events

About Our Company

Were a publicly traded industry leader (NYSE & TSX: TIXT) and Bulgarias largest employer in customer experience. With over 4,600 team members, we deliver next-generation digital and AI solutions for world-leading brands. We celebrate diversity and are committed to creating an inclusive environment for all employees. Your unique background makes us stronger.

Ready for your Bulgarian adventure? Apply today!