Store Manager - Ditmars

Chip City; Helsinki; On-site; EUR 28,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

PTO

401(k)

Free shift cookie

Employee discount

Commuter benefits

Job summary

Chip City is seeking a Store Manager to lead the guest experience and daily store operations. You will mentor Cookie Crew Members, uphold brand standards, and foster a collaborative culture focused on quality and customer service.

The role requires hands-on leadership, clear communication, and strong teamwork to ensure memorable visits for guests. You’ll drive sales, manage staffing and scheduling, and ensure all safety and sanitation guidelines are strictly followed in a fast-paced bakery

Qualifications

• 1–2 years supervisory or management experience in food service, retail or hospitality.
• Strong leadership, motivation, coaching, and leading by example.
• Excellent, clear and friendly communication; solution oriented.
• Experience in a fast-paced, high-volume environment.
• Solid understanding of food safety and sanitation practices.
• Capable of juggling multiple tasks with accuracy under pressure.
• Comfortable using POS systems and basic reporting tools.
• Passion for creating memorable, customer-focused experiences.
• Willingness to obtain a Food Protection Certification where required.
• Completed training programs to uphold Chip City standards.

Responsibilities

• Lead with a customer-first mindset to ensure warm, memorable guest interactions.
• Recruit, train, coach, and inspire Cookie Crew Members to deliver great experiences.
• Oversee daily store operations and ensure smooth opening, midday, and closing routines.
• Maintain product quality, freshness, and presentation of cookies and beverages.
• Drive sales through promotional initiatives and KPI monitoring.
• Build effective weekly schedules and manage shift coverage.
• Oversee inventory, ordering, stock rotation, and waste control.
• Ensure compliance with food safety, cash handling, and safety protocols.
• Communicate clearly with leadership and the team to uphold standards.

Skills

Leadership

Customer service

Communication

Food service

POS systems

Scheduling

Team development

Problem solving

Multi-tasking

Food safety

Cash handling

Education

Food Protection Certification

Tools

Scheduling tools

Reporting tools

Job description

Summary of Role - Lead the Chip City Experience

At Chip City, we’re all about Cookies, Customers, and Culture. As a Store Manager, you play a key role in shaping the guest experience and supporting daily store operations. You’ll lead by example - bringing positivity, precision, and professionalism to every shift. Store Managers support and guide Cookie Crew Members, uphold brand standards, and ensure smooth, efficient operations. With a focus on teamwork, quality, and customer service, you’ll help create an environment where guests feel welcomed and team members feel empowered. This role is ideal for someone who enjoys hands-on leadership, clear communication, and building a strong, collaborative store culture.

Primary Responsibilities:

Guest Experience & Hospitality

• Lead with a customer-first mindset, ensuring warm, memorable interactions for every guest
• Maintain Chip City’s hospitality standards across all touchpoints - in-store, pickup, and delivery
• Resolve guest concerns with empathy, professionalism, and speed

Team Leadership & Development

• Recruit, train, coach, and inspire Cookie Crew Members to deliver exceptional customer experiences
• Model positive energy, professionalism, and teamwork at all times
• Conduct performance check-ins, deliver feedback, and support ongoing development
• Foster an inclusive, supportive, and fun work culture

Operations & Execution

• Oversee daily store operations, ensuring smooth opening, midday, and closing routines
• Ensure cookies and beverages meet Chip City quality, freshness, and presentation standards
• Lead and support accurate production planning to meet customer demand
• Ensure adherence to food safety, sanitation, and health department regulations
• Maintain a clean, safe, and organized bakery environment at all times

Sales & Business Performance

• Promote and drive sales for cookie boxes, beverages, merchandise, and seasonal offerings
• Execute marketing initiatives, loyalty program promotions, and limited-time flavor launches
• Track key performance indicators (KPIs) and identify opportunities to improve sales and service

Staffing & Scheduling

• Build effective weekly schedules that balance labor needs, team availability, and business demands
• Manage callouts and shift coverage to maintain smooth operations
• Monitor labor costs and adjust when necessary while maintaining service levels

Inventory & Equipment

• Oversee inventory management, including ordering, receiving, stock rotation, and waste control
• Keep all equipment operational, performing routine checks and submitting timely maintenance requests

Communication & Compliance

• Communicate clearly and consistently with the Multi Unit Manager and team
• Uphold all Chip City policies, procedures, and brand standards
• Ensure compliance with cash handling, safety, and security protocols

Required Skills & Experience

• 1-2 years of supervisory or management experience in food service, retail, hospitality, or similar environment
• Strong leadership skills, motivates, coaches, and leads by example
• Excellent communication skills, clear, friendly, confident, and solution oriented
• Experience in a fast-paced, high-volume environment
• Strong understanding of food safety and sanitation practices
• Skilled at managing multiple tasks simultaneously while maintaining accuracy and composure under pressure
• Comfortable using POS systems, scheduling tools, and basic reporting
• Passion for creating memorable, customer focused experiences
• Holds a Food Protection Certification (or is willing to obtain one where required)
• Successfully completes all training programs to uphold Chip City standards

Physical Requirements

• Able to stand for extended periods and operate a cash register or related equipment
• Capable of moving throughout the bakery, stockroom, and office areas, and lifting up to 30 lbs. with or without reasonable accommodation
• Comfortable performing repetitive motions for extended periods
• Able to work in a warm, fast-paced environment around commercial ovens and baking equipment
• Flexible availability, including early mornings, evenings, weekends, and holidays

Benefits + Perks:

• Medical, Dental, and Vision insurance plans
• Up to 10 days of Paid Time Off (PTO)
• 401(k) Retirement Plan
• Free shift cookie and beverage
• 50% Off employee discount
• Commuter benefits with pre-tax savings

Pay Range:

$23.00 - $26.00 per hour, plus bonus potential!