Solutions Engineer

TELUS Digital AI Data Solutions; Tampere; On-site; EUR 40 000 - 60 000; Full time

Job summary

A leading technology solutions provider located in Tampere, Finland, is seeking a skilled Solutions Engineer to support global teams by designing, implementing, and optimizing technical solutions. Candidates should hold a bachelor’s degree in a relevant field and have 2–5 years of experience in solution engineering. Strong communication skills and a collaborative spirit are essential as this role requires working across different time zones and departments.

Qualifications

• 2–5 years in solution engineering, technical operations, or similar roles.
• Experience with distributed workforce or BPO environments is a plus.

Responsibilities

• Support the design, implementation, and optimization of technical solutions for program operations.
• Collaborate with operations and project teams.
• Assists in troubleshooting and resolving technical challenges.
• Develop and maintain documentation and guidelines.
• Monitor solution performance and propose enhancements.

Skills

Excellent verbal and written communication in English

Knowledge of system integrations

Workflow optimization

Technical troubleshooting

Strong problem-solving abilities

Analytical capabilities

Familiarity with digital tools

Ability to work with global teams

Flexibility across time zones

Education

Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field

Job description

We are seeking a skilled Solutions Engineer to support global teams by designing, implementing, and optimizing technical solutions that improve operational efficiency and client experience. The role focuses on translating business requirements into scalable technical solutions and supporting distributed workforce operations.

The ideal candidate combines technical expertise with problem-solving skills and experience collaborating across operations, project, and product teams in fast-paced, large-scale environments.

RESPONSIBILITIES

• Support the design, implementation, and optimization of technical solutions for program operations.
• Collaborate with operations and project teams to translate business needs into technical workflows and system configurations.
• Assist in troubleshooting and resolving technical challenges across platforms and tools used by the workforce.
• Develop and maintain documentation, best practices, and guidelines for solution deployment.
• Monitor solution performance, identify areas for improvement, and propose enhancements.
• Evaluate tools, platforms, and automation opportunities to optimize client experience and productivity.
• Provide technical support and guidance to operational teams and stakeholders.
• Collaborate with cross-functional teams to ensure alignment with program goals and compliance requirements.

EDUCATION BACKGROUND

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.

EXPERIENCE

• 2–5 years in solution engineering, technical operations, or similar roles.
• Experience with distributed workforce or BPO environments is a plus.

SKILLS

• Excellent verbal and written communication in English; other languages are a plus.
• Knowledge of system integrations, workflow optimization, and technical troubleshooting.
• Strong problem-solving and analytical capabilities.
• Familiarity with digital tools, platforms, and collaboration software.
• Ability to work with global, multi-disciplinary teams.
• Flexibility to operate across time zones.