Solution Owner - Case Management and MyHR Portal

Wärtsilä; Espoo; Hybrid; EUR 60 000 - 80 000; Full time

Job summary

A leading technology firm in Finland is seeking a proactive Solution Owner to manage key HR IT solutions, including the HR Case Management System and MyHR Portal. The ideal candidate will have over 3 years of experience with case management systems, particularly Zendesk. This position offers hybrid work options, with responsibilities focused on driving implementation, stakeholder collaboration, and ensuring user satisfaction through continuous improvement.

Benefits

Hybrid work options

Diverse and inclusive work environment

Qualifications

• Minimum of 3 years of experience with Case Management Systems, preferably Zendesk.
• Familiarity with user experience design and employee self-service portals.
• Strong understanding of case management processes and configurations.

Responsibilities

• Lead management of the Case Management System and MyHR Portal.
• Drive implementation of new features and functionalities.
• Develop test cases and coordinate User Acceptance Testing (UAT).
• Collaborate with stakeholders and manage vendor relationships.
• Ensure compliance with data privacy and security standards.

Skills

Case Management Systems expertise

Communication skills

Teamwork

Education

Bachelor’s degree in Information Technology, Human Resources, or related field

Tools

Zendesk

Job description

Overview

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Wärtsilä Information Management (IM) is a global organization of more than 350 IT professionals who work together to deliver best-in-class IT services in Wärtsilä. IM is responsible for operating and developing the ICT landscape, and in addition is a strategic partner to our businesses, driving innovation to accelerate growth of digital solutions.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. Together, we can create new business opportunities and more sustainable future that we can all be proud of. Want to join the ride?

We are always on the lookout for a talent with a growth mindset – are you the one?

We are seeking a proactive and experienced Solution Owner to lead and manage two critical HR IT solutions: the HR Case Management System (ticketing tool) and the MyHR Portal, which serves as the primary interface for employees to engage with HR services. This role is pivotal in ensuring seamless user experiences, operational efficiency, and continuous improvement of HR service delivery through digital solutions.

The preferred location for this position is Finland but also Sweden, Denmark or Germany are negotiable. We offer the possibility of hybrid work.

Key Responsibilities

• Solution Management: Lead the overall management of the Case Management System (Zendesk) and MyHR Portal, ensuring alignment with the organization’s strategic objectives and HR needs.
• Implementation and Optimization: Drive the implementation of new features and functionalities, continuous improvements, and enhancements to maximize system effectiveness. This includes hands-on involvement and leading software development in the configuration, customization, and deployment of changes to meet specific business requirements. The role demands a proactive approach to identify and resolve implementation challenges, ensuring a smooth and efficient rollout of new functionalities.
• Test Case Creation and UAT Coordination: Develop comprehensive test cases and coordinate User Acceptance Testing (UAT) to ensure that all new features and functionalities meet the required standards and business needs. This involves working closely with HR to validate and verify the system's performance and usability.
• Stakeholder Collaboration & Vendor Management: Work closely with HR, IM and other relevant stakeholders, including vendors, to gather requirements, address concerns, and ensure seamless integration with other systems and processes.
• Compliance and Best Practices: Oversee the day-to-day operations of the ticketing tool and portal, ensuring high availability, usability, and data integrity. Monitor and analyze usage metrics, user feedback, and incident reports to drive continuous improvement. Ensure compliance with data privacy, security, and regulatory requirements.

Qualifications

• Education: Bachelor’s degree in Information Technology, Human Resources, Business Administration, or a related field. A Master’s degree is a plus.
• Experience: Minimum of 3 years of experience working with Case Management Systems (Zendesk experience preferred, others seen as a plus). Experience with employee self-service portals, as well as familiarity with chatbot technologies, knowledge management, and user experience design. Proven track record of successful implementation projects, demonstrating the ability to manage the entire lifecycle from planning and design to execution and post-implementation support.
• Technical Skills: Strong understanding of case management processes, configurations, and best practices. Understanding of system architecture and integrations from/to HRIS systems. Requirement gathering and backlog management: balancing business needs with technical constraints and ensuring clarity of requirements. Eye for UI/UX detail, focus on user experience, usability, and accessibility. Ability to work with developers on API/feature design discussions, testing, and integration (understanding of endpoints, payloads, error handling, and monitoring). Awareness of emerging technologies, including AI.
• Teamwork & Communication Skills: Strong verbal and written communication skills, enabling effective interaction with stakeholders at all levels of the organization. Excellent collaboration and problem-solving abilities.

Why you and us?

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth, and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition? We have an amazing team, and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.

Contact & next steps

Please submit your application by 13.10.2025 through our Careers portal. Applications submitted via email will not be considered. After submitting your application, you will receive a confirmation email. For further questions, please reach out to Terhi Keto, through [e-mail] with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Last application date: 13/10/2025

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country. All new Wärtsilä employees in Finland will attend occupational health checks, including drug tests/screenings where applicable. When a person is located outside of Finland, the country legislation is followed.

This is Wärtsilä. Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Discover Wärtsilä IM’s engaging and dynamic culture on YouTube.