Service Standards, Templates and Tools Manager - Underground Drills

Buffalo Tungsten; Tampere; On-site; EUR 80,000 - 110,000; Full time

Job summary

Sandvik in Tampere, Finland, is seeking a Service Standards, Templates and Tools Manager - Underground Drills to lead global templates, tools, and documentation for Underground Drills service activities. The role focuses on safe, efficient and high-quality service execution across field and workshop environments.

You will collaborate with Production Units and Engineering to prepare for new products and changes, while ensuring global standards translate into practical templates and support

Qualifications

• Several years of experience supporting Underground Drills equipment or complex mobile machinery.
• Experience developing practical service processes, standards, documentation or technical support tools.
• Ability to communicate clearly across regions and functions; fluent in English and able to travel internationally.

Responsibilities

• Define, maintain, and govern global service templates, tools, and execution assets for Underground Drills equipment and components maintenance, repair and rebuilds.
• Translate global service standards into Underground Drills specific templates, tools, and instructions for field and workshop use.
• Own and maintain service documentation, job plans, work instructions, and tooling requirements for Underground Drills services.
• Ensure service assets support safety, consistency, efficiency and quality in field and workshop activities.
• Collaborate with Production Units and Engineering to ensure readiness for new Underground Drills products and design changes.
• Define and maintain service guidelines aligned with equipment models and job types (maintenance, repair, rebuilds).
• Support Sales Areas in implementing templates and tools, and capture lessons learned for continual improvement.

Skills

Underground Drills exp

Service ops dev

Safety knowledge

Education

Degree in Mechanical, Electrical or Industrial Engineering

Job description

Within our Parts & Services Division (part of Business Area Mining ), our mission is to keep our equipment running at its full potential. We are responsible for the aftermarket business worldwide, developing tailored offerings and services to support our customers throughout the equipment lifecycle and deliver competitive and consistent service for Sandvik equipment. Our customer base ranges from large multinational mining and infrastructure companies and contractors to small and medium-sized enterprises, all of whom rely on our equipment.

We are now offering an exciting opportunity within the Parts & Services for a passionate, self-driven and dynamic Service Standards, Templates and Tools Manager - Underground Drills to join our Service Operations team. This position is full-time, permanent and located at Tampere (Myllypuro), Finland.

About the Role

The Service Standards, Templates and Tools Manager - Underground Drills role is responsible for developing, governing, and continuously improving global service templates (SOPs, maintenance plans, repair procedures), tools and documentation for Underground Drills equipment and components across Sales Areas.

The role supports global service organizations by ensuring that global service standards are translated into practical, product‑specific templates and tools, enabling safe, efficient, and consistent service execution for Underground Drills equipment maintenance, repair and rebuild activities while supporting continuous improvement and service excellence.

What you will be doing

• Define, maintain, and govern global service templates, tools, and execution assets for Underground Drills equipment and components maintenance, repair and rebuilds
• Translate global service standards, processes, and safety requirements into Underground Drills specific service, maintenance, repair and rebuild templates and tools
• Own and maintain service documentation, job plans, work instructions, and tooling requirements for Underground Drills equipment services, maintenance, repairs and rebuilds
• Ensure service execution assets support safety, consistency, efficiency and quality in field and workshop service activities
• Collaborate closely with Production Units and Engineering to ensure service operations readiness for new Underground Drills products, system upgrades and design changes
• Define and maintain service tooling and execution guidelines aligned with specific equipment models, system complexity and type of work (maintenance, repairs or rebuilds)
• Support Sales Areas in implementation, adoption, and continuous improvement of Underground Drills service templates and tools, in collaboration with Service Operations Support Managers and Service Standards, Processes & Training Managers
• Capture feedback and lessons learned from service execution and embed improvements into templates and tools

What you will bring along

You are an experienced service professional with a strong background in Underground Drills equipment or other complex mobile machinery. You understand what it takes to deliver safe, efficient and high-quality service execution in demanding operational environments, and you are passionate about making service work easier, more consistent and more effective for frontline teams.

You have experience developing practical service documentation, templates, tools or execution standards that can be applied across a global organisation. Whether working with service, engineering or operational stakeholders, you can translate technical requirements into clear, user-friendly solutions that support technicians and workshops in the field.

You are comfortable operating in an international environment and enjoy collaborating across regions and functions. A structured problem-solver with keen attention to detail, you can balance the need for global standardisation with the realities and complexities of supporting Underground Drills equipment throughout its lifecycle.

To be successful in this role, you will typically bring:

• Several years of experience supporting Underground Drills equipment, complex mobile machinery, service operations or service methods development
• Strong understanding of service execution, maintenance practices, safety requirements and operational constraints
• Experience developing service processes, standards, documentation or technical support tools
• Exposure to continuous improvement, standardisation initiatives and best-practice development
• The ability to communicate complex technical information clearly and effectively
• A collaborative approach and proven ability to work with global stakeholders across engineering, service and operations

You will have a degree in Mechanical, Electrical or Industrial Engineering and experience in service engineering, technical documentation or methods development would be highly beneficial.

As part of a global organisation, you will need to be fluent in English, both written and spoken. International travel will be required as par