Service Manager

Eficode; Pirkanmaa; On-site; EUR 45 000 - 65 000; Full time

Job summary

Eficode is seeking a Service Manager to ensure successful service delivery to ROOT clients. In this role, you'll manage client relationships, coordinating with technical teams and driving service improvements. Ideal candidates will have a customer-centric approach, solid communication skills, and a proactive mindset, plus familiarity with service management practices.

Benefits

Flexible working opportunities

Internal training and mentoring

Attractive benefits package

Social activities and relaxed culture

Qualifications

• 3+ years of experience in Service Management or Technical Account Management.
• Solid English and Finnish skills, both written and spoken.
• Familiarity with ITIL practices and/or Agile methodologies.

Responsibilities

• Act as the primary point of contact for ROOT clients.
• Oversee day-to-day service delivery ensuring efficiency.
• Collaborate with developers and DevOps engineers.

Skills

Customer-centric mindset

Trust building

Structured service coordination

Technical communication

Can-do attitude

Motivation for high-quality service

Curiosity to learn

Job description

Welcome to Eficode!

We are building the future of software development - specializing in Cloud, DevOps, Agile, and Enterprise Service Management. We help our customers transform into software-driven organizations, aiming to change the world by sharing our knowledge.

With over 650 professionals across 10 countries, we’re spanning the Nordics, continental Europe, the UK, and the US. We value growth, psychological safety, and our autonomous yet collaborative culture, where innovation is celebrated.

About The Role

We are looking for a Service Manager to join our Eficode Managed Services team. In this role, you will be responsible primarily for some of our ROOT clients and you will work closely with our delivery experts to ensure the long-term success of our customers— from onboarding and handover to continuous improvement and development.

You’ll be the trusted bridge between our clients and our technical teams, helping translate business needs into outcomes, and making sure everything runs as smoothly as our DevOps pipelines.

What is Eficode ROOT ?

Eficode ROOT is a DevOps platform that provides a complete, integrated software production line as a service. Knowing their infrastructure is managed by Eficode, our clients can focus on their core business.

We support customers across industries like finance, healthcare, logistics, the public sector, and more.

What will you do?

This Role Includes Tasks Such As

• Act as the primary point of contact for your ROOT clients
• Oversee day-to-day service delivery and ensuring efficiency and effectiveness
• Collaborate with developers, cloud specialists, and DevOps engineers to ensure smooth operations
• Build strong, trusting relationships with both clients and internal teams
• Coordinate service reporting, development backlogs, and roadmap alignment
• Drive service improvements and continuous development based on client needs
• Lead onboarding and handover processes for new clients and systems
• Represent client interests internally and contribute to our service strategy
  
  

Who we are looking for?

This Experience Will Help You Succeed In This Role

• 3+ years of experience in Service Management or Technical Account Management
• A customer-centric mindset and ability to build trust
• Structured and proactive approach to service coordination
• Confidence in guiding teams and communicating with both technical and non-technical audiences
• Can-do attitude and a genuine motivation to deliver high-quality customer experiences
• Solid English and Finnish skills, both written and spoken
• Curiosity and motivation to learn about software systems, environments, and technologies
• Familiarity with ITIL practices and/or Agile ways of working
  
  

Bonus Points For

• Understanding of software development, cloud platforms and/or DevOps practices
• Ability to recognize potential to upsell our services
  
  

We offer

• Possibility to make a difference in the organization
• A lot of freedom and responsibility
• Opportunities to educate yourself and develop your know-how at work
• A diverse international working environment with a flexible working style
• Relaxed culture with regular activities for social fun
• With our own Efi Academy, internal trainings and mentoring program, we are committed to supporting your development
• On top of your compensation, we offer an attractive package of benefits, from sport, culture and well-being to childcare
• Flexible and remote work opportunities so you can shape your work in the way that fits you best
  
  

Our values

• We complete each other – Everyone can be their true selves, and we learn from one another
• We learn every day – We believe in continuous learning, and your career will evolve with your interests
• We want to change the world – We drive change through software
• We take pride in results – Our work moves our customers forward
  
  

Do you want to know more about how it is to work at Eficode? Our colleagues will tell you here!

Apply today!

We eagerly await your application, CV and cover letter. This full-time position will be filled as soon as a suitable candidate is found, adjusted to the candidate’s availability, and we will start interviewing candidates on an ongoing basis as we receive the applications.

Please note that this role is available and requires you to be living in Finland.

We look forward to hearing from you!

At Eficode we are committed to offering an inclusive recruitment process and equal opportunities for all applicants.

We are dedicated to creating a work environment that embraces diversity, inclusion, and respect for all employees. We believe that our differences make us better. We recognize that by having diverse perspectives, skills, ages, genders, backgrounds and cultures we will better drive our customers forward and innovate in our field.

To ensure a fair recruitment process, please refrain from sharing unnecessary personal information and your picture on your job application.

Eficode, better made possible.