Service Engineer

Danfoss GmbH; Lappeenranta; On-site; EUR 35 000 - 50 000; Full time

Job summary

Danfoss GmbH is seeking a Service Engineer to join our Editron unit in Lappeenranta. This role involves customer service, support, and troubleshooting for Editron systems, requiring expertise in Electrical Engineering and strong communication skills. The position offers opportunities for growth within a diverse and innovative company culture focused on sustainable engineering solutions.

Qualifications

• Proven track record within a service or customer-facing environment.
• Ability to work independently in a challenging environment.
• Strong English communication skills.

Responsibilities

• Solving customer system-related problems and providing support.
• Preparing instructions, training materials, and service documentation.
• Training customers to use and maintain Editron equipment.

Skills

Technical problem-solving

Customer service orientation

Communication

IT literacy

Education

Relevant qualifications in Electrical Engineering

Tools

SAP

ERP systems

Service ticketing systems

Job description

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Danfoss is proud to be at the forefront of driving a global transformation in digital and electric solutions that increase productivity and energy efficiency. We are truly passionate about investment, and innovation, as we continue to support our customers' journey towards a greener and lower-carbon future.

We now have an opportunity to recruit aService Engineerto join our Editron business unit, offering onsite and back-office support, commissioning and commissioning support of Editron system and component deliveries for Editron customers.

This role will involve travel across territory to customer sites on a very regular basis, but will also involvework with Production, R&D, other service and technical support teams when required.

Job Responsibilities

Responsibilities for this position include but are not limited to the following:

• Customer service, support and troubleshooting: Solving Editron customer system-related problems, providing support and help for customers, and giving instructions and training customer. Delivering solutions in cooperation with the service team, R&D and other relevant internal stakeholders
• Aftersales: Supporting equipment repair process and advising customers on spare parts and other aftersales issues
• Service Documentation: Preparing instructions, training material, and other service documentation in cooperation with team
• Technical Support: Giving general technical support and finding solutions in cooperation with the service team
• Training: Training customers to use and maintain Editron equipment

We would expect candidates to display:

• Relevant qualifications in Electrical Engineering, alongside related safety training or certification
• Proven track record within a service or customer-facing environment
• Technical problem-solving skills and understanding of electrical drawings and documents
• Customer and service-oriented mindset with excellent communication skills, and a systematic way of working
• Team player with a positive mind-set and desire to learn new things
• IT literacy with skills in data entry and management. Experience using SAP, ERP systems, service ticketing systems or similar would be useful but not essential
• Ability to work independently in a challenging environment and ambitious situations
• Proactive approach
• Strong English (ability to understand and communicate technical terminology), with other languages being advantageous

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000people, serving customers in more than 100 countries through a global footprint of 95 factories.