Service Coordinator

Marioff; Vantaa; Hybrid; EUR 40 000 - 60 000; Full time

Job summary

A global leader in fire protection technology is seeking a Service Coordinator based in Vantaa, Finland. In this role, you will ensure service activities are scheduled and executed efficiently while maintaining a strong focus on customer satisfaction. The ideal candidate will have experience in service coordination, strong organizational skills, and fluency in Swedish and Finnish. Benefits include competitive compensation, professional development, and flexible working arrangements.

Benefits

Competitive compensation

Professional development opportunities

Flexible working arrangements

Participation in FUNFOG hobby group

Employee milestones

Qualifications

• Previous experience in service coordination, customer service, or technical administration.
• Ability to manage multiple priorities effectively.
• Attention to accuracy and deadlines.

Responsibilities

• Plan and schedule service activities across Finland and Sweden.
• Serve as the primary point of contact for customers.
• Support service engineers with documentation and job preparation.

Skills

Service coordination

Customer service

Organizational skills

Fluent in Swedish

Fluent in Finnish

Proficient in English

Strong IT skills

Education

Technical education/background

Tools

Salesforce

Microsoft Office

Job description

Role: Service Coordinator

Location: Vantaa, Finland

Contract type: full-time, permanent contract

About Marioff

For four decades, Marioff has been driven by the challenge of keeping people and businesses safe. Today, we are the global leader in high-pressure water mist fire protection with our HI-FOG system, setting new standards and pushing the fire protection industry forward. Rooted in Nordic innovation and delivering globally, Marioff is home to those who approach challenges with an innovative mindset, persistence, and an unwavering commitment to quality. We believe that delivering peace of mind and reliability to our customers requires empowering diverse teams to collaborate towards common success, creating a lasting impact.

At Marioff, more than 500 motivated professionals work across the globe. As a truly global company, we value the diversity of roles and skills within our team, with colleagues from nearly 30 nationalities collaborating towards a common goal.

With our head office in Vantaa and our factory in Kerava, Finland, we have a global reach with subsidiaries in France, Germany, Italy, North America, Spain, Sweden, the United Kingdom, Poland and China.

About The Role

We are expanding our operations in the Nordics and looking for a highly organized and customer-focused Service Coordinator, who would act as a vital link between our customers, service technicians, and internal departments. The position’s goal is to ensure that service and maintenance activities are scheduled, tracked, executed and closed efficiently, with a strong focus on customer satisfaction and operational excellence.

Your Main Responsibilities Will Be

• Plan and schedule service, maintenance, and inspection activities across Finland and Sweden
• Serve as the primary point of contact for service-related customer communication
• Support service engineers with service plan, documentation, spare parts coordination and job preparation
• Ensure timely and accurate handling of service reports, work orders, and invoicing support
• Maintain and update service data in ERP and CRM systems (e.g. Salesforce)
• Handle warranty requests and assist in managing claims
• Contribute to the continuous improvement of service processes and customer experience

To Be Successful In This Role You Will Need

• Previous experience in service coordination, customer service, or technical administration
• Strong organizational skills and the ability to manage multiple priorities
• Fluent in Swedish and Finnish, both spoken and written, as well as proficiency in English as corporate language
• Strong IT skills, including Microsoft Office and ERP/CRM systems
• Customer-oriented mindset with attention to accuracy and deadlines

Considered As An Advantage

• Previous experience with Salesforce
• A technical education/background from a related field

Benefits

• Competitive compensation
• Professional development opportunities
• Flexible working arrangements including remote work
• Being part of an industry leader in life-safety technology
• FUNFOG hobby group
• Employee milestones

We offer you a dynamic and international work environment in a company with high technology products, a strong growth strategy and people who are passionate about safety. At Marioff we value diversity in all its forms and we believe that it is our excellent, highly skilled people who make success, competitive excellence and innovation happen. Join us to our mission to protect people, property and business continuity!

We are an equal opportunities employer and welcome applications from all qualified candidates.