Senior Service Operations Specialist, Cloud Operations

Basware; Tampere; On-site; EUR 50 000 - 70 000; Full time

Job summary

A leading global company in Invoice Lifecycle Management seeks a Senior Service Operations Specialist / Coordinator in Cloud Operations. This pivotal role focuses on enhancing production quality and service processes while collaborating with diverse teams to ensure exceptional customer experiences. By leading strategic projects and implementing best practices, you will significantly contribute to operational excellence and drive continuous improvement initiatives.

Benefits

Competitive salary and incentive program

Lunch and recreational benefits

Occupational and mental health services

Hobby clubs and gym access

Free on-site parking

Bicycle or commuter ticket benefits

Employee awards and team events

Good learning opportunities (LinkedIn Learning)

Qualifications

• Excellent interpersonal and communication skills.
• Proven experience with quality improvement initiatives.
• Solid understanding of cloud and SaaS operations.

Responsibilities

• Drive Cloud Operations methodologies across services.
• Lead service improvement initiatives for operational efficiency.
• Monitor service performance metrics for quality assurance.

Skills

Interpersonal skills

Communication

Collaboration

Problem solving

Curiosity

Education

Strong understanding of cloud environments

Knowledge of ITIL or similar frameworks

Tools

Dynatrace

Splunk

ServiceNow

Job description

Join Us as a Senior Service Operations Specialist / Coordinator, Cloud Operations

At Basware, we’re transforming how enterprises manage their invoice lifecycle. As the global leader in Invoice Lifecycle Management, we help businesses streamline invoicing processes, ensure compliance, prevent fraud, and optimize cash flow. Our mission is to empower organizations with full control over their invoice ecosystem—ensuring that only reconciled and approved supplier invoices are paid.

Your Impact

As a Senior Service Operations Specialist / Coordinator in Cloud Operations, you’ll play a key role within the Service Operations Management Team. This team is responsible for delivering unified methodologies, processes, and best practices across all Basware Services. You’ll help define, measure, and improve production quality through continuous service improvement initiatives and strategic projects. This role reports to the Senior Manager, Cloud Operations.

What You’ll Do

Champion Best Practices & Process Improvement

• Drive the implementation of consistent Cloud Operations methodologies and processes across all Basware Services (e.g., incident, problem, change, and release management).
  
  

Lead Continuous Improvement

• Identify and lead service improvement initiatives to enhance production quality and operational efficiency.
  
  

Collaborate Across Teams

• Act as a key liaison between Service Operations Management and internal stakeholders to align goals and deliver a seamless customer experience.
  
  

Own Strategic Projects

• Take initiative on high-impact projects and operational challenges, identifying opportunities for innovation and improvement.
  
  

Analyze & Optimize Performance

• Monitor service performance metrics to detect trends, assess risks, and recommend improvements.
  
  

Ensure Operational Excellence

• Oversee critical production systems, ensuring reliability and performance while meeting or exceeding service level targets through proactive monitoring and continuous improvement.
  
  

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What We’re Looking For

• A positive, adaptable mindset with a passion for continuous improvement and delivering a frictionless customer experience
• Curiosity and eagerness to learn, grow, and take on diverse responsibilities
• Ability to remain effective and resourceful in ambiguous situations
• Strong collaboration skills and enthusiasm for working with cross-functional teams
• Proactive and self-driven approach with a strong sense of ownership
• Composure and clarity under pressure, with the ability to stay focused in challenging situations
  
  

Qualifications

• Excellent interpersonal skills and the ability to collaborate with individuals from diverse backgrounds
• Strong communication, documentation, and presentation abilities
• Proven experience leading quality improvement initiatives
• Solid understanding of cloud environments (e.g., AWS) and SaaS operations, with a focus on scalability and performance
• Familiarity with monitoring tools (e.g., Dynatrace, Splunk) and ticketing systems (e.g., ServiceNow)
• Knowledge of ITIL or similar frameworks, with the ability to enhance or develop operational processes
  
  

Why Basware?

We’re a purpose-driven company with a global footprint and a collaborative culture. At Basware, you’ll work with passionate professionals, cutting-edge technology, and a shared commitment to innovation and excellence.

In addition, we offer

• Competitive salary and company incentive program
• Lunch and recreational benefits, transferable to dental care or massages
• Occupational and mental health services
• Hobby clubs and gym
• Free on-site parking, also for electric cars
• Bicycle or subsidized commuter ticket benefit
• Employee awards and team social events
• Good learning opportunities, e.g. LinkedIn Learning license
• and more!
  
  

Ready to make an impact?

If you're excited by the challenge, apply now and help shape the future of Basware.

Please submit your resume and cover letter by clicking the ‘I’m interested’ link.

Our recruitment process will include pre-employment actions such as an enhanced background screening and reference checks.

Basware. Now it all just happens.