Senior Service Contract Manager

Vagomet Oy | Go On Hämeenlinna; Iisalmi; Hybrid; EUR 40 000 - 60 000; Full time

Job summary

Normet etsii strategista ja operatiivista johtajaa palveluiden kehittämiseen, joka työskentelee tiiviisti myynnin, asiakaspalvelun ja teknisten asiantuntijoiden kanssa. Tehtävässä pääset vaikuttamaan palveluprosessien kehitykseen ja asiakassuhteiden hallintaan kansainvälisessä ympäristössä. Työ tarjoaa mahdollisuuden kasvaa asiantuntijana ja kehittää taitoja dynaamisessa ja positiivisessa työympäristössä.

Benefits

Koulutusmahdollisuudet

Etätyömahdollisuus

Kansainväliset matkustusmahdollisuudet

Qualifications

• Vahva kokemus palveluliiketoiminnasta ja kansainvälisestä myynnistä.
• Kyky johtaa monialaisia hankkeita ja vuorovaikuttaa sidosryhmien kanssa.
• Selkeiden ja ammattimaisten materiaalien laatimisen taidot.

Responsibilities

• Palveluiden tuotteen kehittäminen yhteistyössä asiantuntijoiden kanssa.
• Asiakastyytyväisyyden ja palvelun laadun seuraaminen.
• Asiakaspalautteen kerääminen ja markkinatieto.

Skills

Tuotteen kehittäminen

Asiakaspalvelu

Viestintä

Projektinhallinta

Education

B.Sc. tai M.Sc. insinööri (tai vastaava)

Job description

This is a strategic and operational leadership role within the Onsite Services team, focused on ensuring that Normets onsite services offerings are well-structured, clearly documented and effectively promoted and supported across all markets. You will turn service concepts into practical, customer-focused solutions and oversee the development of tools and materials that support global sales and operations.

Your work will include strong cooperation with global sales, customer service, technical experts and operations teams to ensure that Normet’s service portfolio is effectively delivered and continuously improved. While the role is global, your daily work will be closely integrated with local execution teams and involve direct participation in customer case support. The person in this role will play a key part in driving service productization efforts, ensuring readiness of tools, pricing and documentation and supporting our global sales and delivery organizations in customer case execution.

The preferred office location is Iisalmi or Kuopio remote office, but other offices (Oulu and Espoo) are also an option. The work sometimes requires travelling to possible site locations and offices globally.

Your key responsibilities:

– Productizing and packaging services and solutions in collaboration with internal experts and stakeholders
– Creating practical and easy-to-use sales materials, tools, pricing models, and product documentation
– Participating in customer solution design and quotation processes
– Supporting sales with customer cases and offering and promoting products to sales teams through sales training sessions, webinars, newsletters and other mechanisms
– Gathering customer feedback and market intelligence to steer product and service development
– Delivering product and service training to sales and customer-facing teams
– Supporting product launches and rollouts in cooperation with marketing and sales areas
– Monitoring the delivery, quality, customer satisfaction and profitability of ordered services and products
– Stay updated with industry trends and best practices to keep the organization at the forefront of service management.

To succeed in this position, we expect from you:
– Solid experience in service business productization, ideally in heavy equipment for mining, tunneling or industrial services. This includes maintenance services, service agreement development and international sales, negotiation and implementation of service contracts.
– Strong capability to lead cross-functional initiatives and interface with both internal stakeholders and customers
– Strong skills in producing clear, professional materials and documentation
– Fluent English skills (Finnish is considered an asset and all other languages are considered beneficial)
– A self-starting attitude and ability to take ideas into execution
– Relevant technical education (e.g., B.Sc. or M.Sc. in Engineering or similar)
– Excellent interpersonal and communication skills and willingness to work in a multicultural matrix organization
– Understanding of Normet or similar technologies and/or applications

Why you and us?

You will have a practical and meaningful role with a visible impact on sales success and customer value. We offer you a truly global position, where you will have interesting and versatile responsibilities and the opportunity to develop your skillset as an expert even further. In this role, you will see the direct results of your work in real customer environments. Work provides the technical aspects of the products and working on the edge of technological development in the field of mining technologies. You will also be provided with the support you need to succeed in this position.

Come and share your courage to shine with us in a courageous, committed and caring company. Together with our customers, we have the courage to lead the way in sustainable underground mining and tunnel by building the safest places underground. We offer you a dynamic and positive working environment with devoted professionals and excellent possibilities for professional growth in our global organization. We support modern hybrid working models. You will join a global team with an opportunity to influence a direction of business with ambitious growth targets and entrepreneurial spirit you can make a significant impact to Normet future in this position.

Interested?

Please submit your application including your CV and salary request by 31 July 2025 via www.normet.com/careers. We will start reviewing applications during the application period dont wait to apply!

Come and share your courage to shine with us!

Employment relationship:Employment

Work start date:According to agreement

Wage:Fixed salary

Traveling:The job involves travel

Number of positions:1

Notes for applying:Please submit your application including your CV and salary request by 31 July 2025 via www.normet.com/careers. We will start reviewing applications during the application period dont wait to apply!

For more information, please contact:
Sami Soininen, Director, Onsite Services
Phone: [phone]
Available on 14th and 25th of July between 1 p.m. and 3 p.m.

Source: Job Market Finland/Työmarkkinatori

Osaamisalue: Hallinto- & toimistotehtävät