Senior SAP Services Delivery Lead | AI-Driven Ops

Vincit; Turku; On-site; EUR 67,000 - 73,000; Full time

Benefits offered by this job

Lunch benefit

Healthcare

Dental care

Insurance

Childcare services

Quality equipment

Career development

Job summary

Vincit is seeking a Senior Service Delivery Manager to own end-to-end delivery of critical SAP-based services for key customers, including S/4HANA, SAP BTP, and data platforms. You’ll lead service quality, customer satisfaction and financial performance in a matrix organisation.

You’ll manage renewals, pricing and contract discussions with sales, mentor other service delivery managers, and drive improvements using automation and AI capabilities while ensuring security and compliance.

Qualifications

• 5+ years running IT services with customer delivery responsibility.
• Hands-on SAP AMS experience (S/4HANA, SAP BTP, integrations).
• ITIL Foundation certification.
• Strong customer-facing experience with senior stakeholders.
• Commercial experience growing engagements: scoping, renewals, pricing.
• Experience forecasting, billing, profitability in fixed-price and T&M models.
• Experience handling incidents, risks with customers.
• Leading cross-functional teams in a matrix organization.
• Understanding of information security and compliance in service delivery.
• Fluency in Finnish and English.

Responsibilities

• Own end-to-end service delivery for business-critical services.
• Lead governance meetings with senior customer stakeholders.
• Identify opportunities; scope additional work and support renewals/pricing.
• Forecast, bill, and manage profitability of services.
• Plan staffing and competence with capability leads.
• Lead incident management and ensure security/compliance.
• Drive transitions to continuous service and AI-enabled improvements.
• Mentor other Service Delivery Managers and share best practices.

Skills

ITIL Foundations

SAP AMS (S/4HANA, BTP)

Customer leadership

Service finances (forecasting, billing

Incidents & risk handling

Cross-functional leadership

Security & compliance

Finnish & English fluency

Commercial growth & renewals

Matrix organization

Job description

Vincit is seeking a Senior Service Delivery Manager to own end-to-end delivery of critical SAP-based services for key customers, including S/4HANA, SAP BTP, and data platforms. You’ll lead service quality, customer satisfaction and financial performance in a matrix organisation.

You’ll manage renewals, pricing and contract discussions with sales, mentor other service delivery managers, and drive improvements using automation and AI capabilities while ensuring security and compliance.