Senior SAP & Data Services Delivery Lead

Vincit; Helsinki; Vor Ort; EUR 67.000 - 73.000; Vollzeit

Benefits dieser Stelle

Lunch benefit

Healthcare and dental services

Insurance

Childcare services

High-quality equipment

Zusammenfassung

Vincit is seeking a Senior Service Delivery Manager to own end-to-end delivery of SAP and Data & Analytics continuous services. You will manage service quality, customer satisfaction, and financial performance while coordinating across teams and vendors.

The role combines operational, commercial, and client-focused responsibilities in a matrix setup, with opportunities to renew and grow engagements and to mentor other leaders in the Vincit organisation.

Qualifikationen

• 5+ years of experience running IT services with delivery responsibility.
• Hands-on SAP AMS experience (S/4HANA, SAP BTP, integrations).
• ITIL Foundation certification and knowledge of service management practices.
• Excellent customer-facing skills and relationships with senior stakeholders.
• Experience forecasting, billing, profitability and delivery models.
• Ability to lead cross-functional teams in a matrix organisation and handle incidents.

Aufgaben

• Own end-to-end service delivery for business-critical continuous services.
• Build trusted relationships with senior customer stakeholders and lead governance.
• Scope additional work and manage renewals, extensions, and commercial negotiations with sales.
• Forecast, bill and manage profitability while controlling scope and changes.
• Plan staffing and competence with capability leads to meet commitments.
• Act as senior escalation point, communicate during incidents, ensure security/compliance.
• Lead transitions into continuous service and explore AI-driven improvements.
• Mentor other Service Delivery Managers and contribute to the Vincit Way.

Kenntnisse

Experience managing IT services

SAP AMS experience

ITIL Foundation

Customer-facing skills

Commercial growth experience

Service finances management

Incidents and risk handling

Cross-functional leadership

Information security & compliance

Finnish & English proficiency

Jobbeschreibung

Vincit is seeking a Senior Service Delivery Manager to own end-to-end delivery of SAP and Data & Analytics continuous services. You will manage service quality, customer satisfaction, and financial performance while coordinating across teams and vendors.

The role combines operational, commercial, and client-focused responsibilities in a matrix setup, with opportunities to renew and grow engagements and to mentor other leaders in the Vincit organisation.