Senior SAP Platform & Service Manager | S/4HANA & ITIL

Birn+Partners; Turku; On-site; EUR 90,000 - 120,000; Full time

Job summary

Meyer Turku, a leading shipyard in Finland, seeks an Experienced SAP Platform & Service Manager to own and govern SAP-related services across ERP, HR and financial systems. The role focuses on end-to-end service model ownership, vendor coordination, ITIL-aligned processes, and ongoing platform upgrades in a SAP S/4HANA environment, including planned private cloud adoption.

The position requires strong communication in Finnish and English, with experience managing multi-supplier environments.

Qualifications

• Experience in SAP Basis, SAP Technical Operations, or SAP Platform Management.
• Strong knowledge of SAP landscapes, integrations, transport management, and platform operations.
• Knowledge of IT service management practices (ITIL, SLAs).
• Experience with supplier management, SLA governance, and service reviews.
• Experience working with external vendors and multi-supplier environments.
• Familiarity with ITIL frameworks and best practices.
• Proactive, organized and business-oriented mindset.
• Ability to work independently and collaborate across teams.
• Strong communication skills in Finnish and English.

Responsibilities

• Own the end-to-end SAP service model, support processes and service governance.
• Lead vendor and contract management for multiple partners (development, AMS).
• Coordinate incident, change, and problem management processes in line with ITIL practices.
• Ensure clear communication during changes and incidents and conduct regular service reviews.
• Oversee SAP platform operations, technical changes, upgrades, performance and capacity management.
• Review and approve SAP service requests, provisioning requirements, and technical operational activities.
• Coordinate client administration, system copies, refreshes, connectivity, certificates, interfaces, and transport infrastructure.
• Encourage business and cross IT collaboration, identify obstacles in service delivery and help teammates to overcome them.
• Support ongoing and upcoming projects, changes, and upgrades.

Skills

SAP Basis

SAP Operations

ITIL

Vendor management

Multi-vendor experience

Finnish & English

Tools

SAP S/4HANA

Job description

Meyer Turku, a leading shipyard in Finland, seeks an Experienced SAP Platform & Service Manager to own and govern SAP-related services across ERP, HR and financial systems. The role focuses on end-to-end service model ownership, vendor coordination, ITIL-aligned processes, and ongoing platform upgrades in a SAP S/4HANA environment, including planned private cloud adoption.

The position requires strong communication in Finnish and English, with experience managing multi-supplier environments.