Senior Business Manager

Fortum; Espoo; Hybrid; EUR 75 000 - 100 000; Full time

Job summary

A Nordic energy company is seeking a Senior Business Manager to lead strategic development and enhance customer satisfaction. The ideal candidate has at least 5 years of experience, business acumen, and fluency in English and Finnish. This role offers a hybrid work model and a supportive workplace culture focused on professional growth.

Benefits

Comprehensive benefits

Flexible working hours

Hybrid work model

Qualifications

• At least 5 years of work experience in a similar role.
• Fluent skills in English and Finnish.
• Ability to persuade and influence others.

Responsibilities

• Contribute to the development of the Nordic strategy.
• Drive strategy execution through local team.
• Ensure efficient local go-to-market execution.
• Improve customer satisfaction.
• Develop and deliver an annual business plan.
• Identify new business opportunities.
• Lead initiatives related to customer KPIs.
• Negotiate effectively with external stakeholders.

Skills

Commercial mindset

Business acumen

Communication skills

Presentation skills

Understanding of energy management

Education

Academic education within business

Job description

Overview

As a Senior Business Manager, you will play a pivotal role in growing Fortum’s Nordic portfolio of entrepreneurs and small businesses through a customer-centric approach. You will contribute to the strategic development of the segment at the Nordic level while owning the local segment’s performance - including profitability, customer growth and NPS for both electricity and value-added services.

About the role

About the role

Key responsibilities:

• Contribute to the development of the Nordic strategy of the segment as part of the Nordic leadership team.
• Drive strategy execution through the local matrix team, overseeing both ongoing operations and strategic projects.
• Ensure an efficient local go-to-market execution by leading the local strategy execution matrix team.
• Improve customer satisfaction and foster a cultural shift towards customer-centricity.
• Develop and deliver an annual business plan aligned with Fortum’s strategic direction.
• Identify and propose new business opportunities and operational models that support long-term growth.
• Own and lead initiatives related to customer KPIs and customer value, ensuring continuous improvement in customer success.
• Build strong relationships and negotiate effectively with external stakeholders, including customers, vendors and partners.

This position is located in our Espoo office.

About you

About you

To succeed and thrive in this role, we see that you have:

• At least 5 years of work experience in a similar role, in addition to an academic education within business.
• A commercial mindset and business acumen.
• Good written and oral presentation skills.
• Understanding of energy management, pricing, margin management and risk. The role also requires an understanding of regulatory matters.
• Excellent communication skills and the ability to persuade and influence others.
• Fluent skills in English and Finnish.

We offer you

At Fortum, we believe in a better future and want to be involved in shaping it. Our workplace is a safe place, both physically and mentally. You will grow with professional colleagues, being trusted and free to challenge yourself. We offer comprehensive benefits, flexible working hours, and hybrid work model to support your productivity, development and wellbeing. We are committed to build diverse teams where everyone feels included and is treated equally.

More information about our culture and benefits can be found here.

Interested?

Submit your application at latest on 3rd of October. We start contacting suitable candidates already during the application period. If you have questions and would like to hear more about the position, please contact Tommi Varhama at [e-mail].

We are Fortum

Fortum is a Nordic energy company. We generate and deliver reliable energy to our customers and the Nordic energy system while at the same time helping industries decarbonise their processes and grow. Our core operations comprise efficient and best-in-class low-carbon power generation, customer services, and heating and cooling. Fortum’s power generation is already 99% from renewable or nuclear sources with one of the lowest specific CO2-emissions in Europe. We are guided by our ambitious SBTi-validated emission reduction targets on our way towards net-zero by 2040. For our ~4,500 employees, we commit to be a safe and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com