Seasonal Lapland Luxury Restaurant Shift Supervisor

Nordic Unique Travels Oy; Rovaniemi; On-site; EUR 32,000 - 42,000; Full time

Job summary

Nordic Unique Travels Oy invites applications for a Restaurant Shift Manager/Supervisor at the Aito Igloo & Spa Resort in Rovaniemi, Finland. The role covers supervising restaurant operations during shifts, coordinating staff, and ensuring service quality and safety standards to deliver a premium guest experience.

The position can be part-time or full-time, with seasonal contracts and potential extension. English skills are required; Finnish language knowledge is a plus.

Qualifications

• Experience in supervisory/shift manager role in restaurant operations; preferably in Finland.
• Strong customer service and communication skills.
• Good leadership and team-management abilities.
• Experience with cash handling and POS systems is advantageous.

Responsibilities

• Take responsibility for the smooth and efficient operation of the restaurant during the assigned shift.
• Coordinate and supervise restaurant employees during the shift.
• Allocate daily tasks according to operational requirements.
• Monitor staff performance, service quality, punctuality and compliance with procedures.
• Ensure proper work rosters and time-keeping.
• Provide friendly, professional and efficient service to customers.
• Handle customer complaints and resolve routine issues.
• Coordinate with kitchen, reception, and housekeeping to ensure smooth operations.
• Monitor service quality and presentation to maintain standards.
• Ensure restaurant cleanliness and hygiene throughout the shift.
• Follow food safety, occupational safety and other regulations; assist with alcohol service where applicable.
• Monitor stock levels and report shortages or discrepancies.
• Follow cash handling, payments and POS procedures; assist with end-of-shift closing.
• Support onboarding and training of new employees.

Skills

Customer service

Leadership

Team management

Communication

Time management

Problem solving

Flexibility

Cash handling

Tools

POS systems

Job description

Nordic Unique Travels Oy invites applications for a Restaurant Shift Manager/Supervisor at the Aito Igloo & Spa Resort in Rovaniemi, Finland. The role covers supervising restaurant operations during shifts, coordinating staff, and ensuring service quality and safety standards to deliver a premium guest experience.

The position can be part-time or full-time, with seasonal contracts and potential extension. English skills are required; Finnish language knowledge is a plus.