Sales & Service Manager Rolls - Finland (all genders)

Andritz AG; Kerava; Hybrid; EUR 60 000 - 80 000; Full time

Job summary

A leading engineering solutions provider is seeking a Sales & Service Manager Rolls for its operations in Finland. The role involves managing sales for roll products and ensuring excellent customer service. Ideal candidates will have a background in industrial engineering, experience in B2B sales, and be fluent in Finnish and English. This position includes a mix of office and travel responsibilities, emphasizing strong communication and problem-solving skills.

Qualifications

• 5+ years of operative, service and/or sales experience.
• Proven track record in B2B sales of technical products.
• Fluent in Finnish and English.

Responsibilities

• Manage all roll-related sales for defined customers in Finland.
• Provide continuous customer service and support.
• Actively acquire new customers and manage complaints.

Skills

Sales expertise

Technical problem solving

Customer liaison

Communication skills

Team collaboration

Education

Bachelor's or Master's degree in paper production/engineering or equivalent

Job description

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Job title: Sales & Service Manager Rolls - Finland (all genders)

Job family: Sales, Marketing & Product Management

Business area: Pulp & Paper Service

Contract location:

Kerava, Uusimaa, FI

Location type: Location Flexible

Contract type: Permanent

Andritz is a leading global supplier of engineering solutions to a variety of industries. This post is within the Pulp & Paper Sector, so you’ll be dealing with large scale industrial environments in an arena with its focus on energy efficiency and sustainability.

At Andritz we pride ourselves on understanding a demanding marketplace and being adaptable to ensure we support our customers in every way we can.

Whilst this is a sales position, we have a long-term view on our business and believe that sales arrive naturally as a result of developing relationships and being an asset to our customers.

The position covers a broad range of responsibilities from commercial account management to technical data analysis and problem solving.

The successful candidate will be someone that’s equally comfortable discussing and advising on issues in senior meetings, budgeting and forecasting internally, as they are putting on overalls and conducting machine surveys.

Travel and visiting defined customer is an important part of the job.

Communication is key in any industry, but exceptionally important for this role. You will act as the face of Andritz for our customers, so you must be an excellent communicator, able to relay information between departments to ensure that we conduct business as smoothly and effectively as possible.

Location in Kerava plant or at home office

Day to day responsibilities will include:

• Responsible for all roll related sales (roll covers, services and new rolls) for defined customers in Finland
• Responsible for quotations, sales volume, customer liaison and support for Rolls customers
• Introduction and presentation of products
• Continuous customer service and support
• Permanent contacts with customers to prepare and support upcoming optimization and troubleshooting activities
• Active acquisition of new customers
• Complaint management and problem solving
• Support the start-up of PFR products
• Close collaboration with other Andritz units
• Reporting:
  • own activities
  • competition situation
  • market trends

Education:

• Industrial engineering qualifications and experience, ideally in the paper industry, but equivalents will be considered
• Bachelor’s or Master’s degree (paper production/engineering, chemistry, engineering)
• Or equivalent technical education (Technician / Business Administration)
• Or experienced papermaker

Experience:

• Min 5 years of operative, service and/or sales experience
• Proven track record in B2B sales of products in need of explanation or in comparable challenging tasks

Languages:

• Finnish & English (fluent in written and spoken)

Personality:

Outgoing, confident, and sociable. Self-motivated and eager to problem solve and develop relationships

• Distinct technology and sales mentality
• Willingness to travel (>50 %)
• Work well in a team
• Very good communication skills
• Self-reliant and highly motivated
• Systematic way of working

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.