Sales Operations Specialist

ICEYE; Espoo; On-site; EUR 60,000 - 90,000; Full time

Job summary

ICEYE is seeking a Sales Operations Specialist to support and optimize our commercial operations across Data, Missions, and Solutions. You will contribute to governance, data quality, and reporting to empower revenue growth.

Working with Sales Leaders, Finance, Legal, Product, Marketing, and Delivery, you will drive end-to-end process improvements, CRM stewardship, and adoption of Salesforce and related tools, including automation and AI-enabled solutions.

Qualifications

• Experience in Sales Operations, Revenue Operations, CRM Administration, Business Operations, or a similar role.
• Strong analytical skills with the ability to interpret data and communicate insights clearly.
• Experience creating reports, dashboards, and business performance metrics.
• Excellent attention to detail and a strong focus on data quality and process compliance.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• A proactive mindset with a desire to continuously improve processes and ways of working.
• Experience working with CRM platforms, ideally Salesforce.
• Confidence using technology and a willingness to embrace new tools, automation, and AI solutions.

Responsibilities

• Supporting the Deal Review Process (DRP) and ensuring opportunities follow the appropriate governance and approval processes.
• Supporting the end-to-end deal closure process, ensuring customer, contract, pricing, and opportunity data is accurate and complete.
• Maintaining and improving data quality within Salesforce through regular audits, monitoring, and corrective actions.
• Creating and maintaining reports, dashboards, and analytics to support sales leaders and business stakeholders.
• Analysing sales data to identify trends, risks, opportunities, and areas for improvement.
• Supporting Salesforce administration activities including user support, testing, releases, and system enhancements.
• Working with Sales, Finance, Legal, Product, Marketing, and Delivery teams to improve commercial processes and reduce operational bottlenecks.
• Supporting onboarding, training, and adoption of Salesforce and associated sales tools.
• Identifying opportunities to improve efficiency through process optimisation, automation, and AI-enabled solutions.
• Contributing to projects that improve the Lead-to-Contract process, forecasting accuracy, data quality, and overall commercial effectiveness.

Skills

Sales Operations

Data analysis

Dashboard reporting

Stakeholder management

Process improvement

Attention to detail

Communication skills

CRM experience

Tools

Salesforce

Reporting tools

Job description

Role highlights:

• Sales Operations Specialist
• Location: Warsaw, Poland, Espoo, Finland or remote in the UK
• Department: Finance
• Reports to: Sales Operations Lead
• Employment type: Permanent
• Workplace model: Hybrid (3 days/week onsite)
• Employment is subject to applicable security screening (incl. SUPO, where required)

Why this role matters:

As a Sales Operations Specialist, you will play a key role in supporting and improving ICEYE's commercial operations. Working within the central Sales Operations team, you will help ensure our sales processes, CRM platform, reporting, and commercial governance activities operate effectively across our Data, Missions, and Solutions business lines.

You will work closely with Sales Leaders, Sales Managers, Finance, Legal, Product, Marketing, and Delivery teams to support business-critical processes, improve data quality, deliver actionable insights, and help scale our commercial operations as the business grows.

This role combines operational excellence with continuous improvement, giving you the opportunity to influence how we use data, systems, automation, and AI to drive commercial success.

Who We Are

ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.

ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.

ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.

Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific.

Your day-to-day responsibilities

• Supporting the Deal Review Process (DRP) and ensuring opportunities follow the appropriate governance and approval processes.
• Supporting the end-to-end deal closure process, ensuring customer, contract, pricing, and opportunity data is accurate and complete.
• Maintaining and improving data quality within Salesforce through regular audits, monitoring, and corrective actions.
• Creating and maintaining reports, dashboards, and analytics to support sales leaders and business stakeholders.
• Analysing sales data to identify trends, risks, opportunities, and areas for improvement.
• Supporting Salesforce administration activities including user support, testing, releases, and system enhancements.
• Working with Sales, Finance, Legal, Product, Marketing, and Delivery teams to improve commercial processes and reduce operational bottlenecks.
• Supporting onboarding, training, and adoption of Salesforce and associated sales tools.
• Identifying opportunities to improve efficiency through process optimisation, automation, and AI-enabled solutions.
• Contributing to projects that improve the Lead-to-Contract process, forecasting accuracy, data quality, and overall commercial effectiveness.

What we’re looking for

Must haves:

• Experience in Sales Operations, Revenue Operations, CRM Administration, Business Operations, or a similar role.
• Strong analytical skills with the ability to interpret data and communicate insights clearly.
• Experience creating reports, dashboards, and business performance metrics.
• Excellent attention to detail and a strong focus on data quality and process compliance.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• A proactive mindset with a desire to continuously improve processes and ways of working.
• Experience working with CRM platforms, ideally Salesforce.
• Confidence using technology and a willingness to embrace new tools, automation, and AI solutions.

Nice to haves:

• Salesforce Administrator certification or equivalent experience.
• Experience supporting Lead-to-Contract, Quote-to-Cash, or commercial operations processes.
• Experience working with sales analytics, forecasting, and pipeline management.
• Knowledge of Salesforce reporting, automation, and platform configuration.
• Experience working within a global technology, software, aerospace, defence, or high-growth organisation.
• Exposure to AI-powered productivity tools, workflow automation platforms, or business process improvement initiatives.
• Experience delivering CRM enhancements, system implementations, or cross-functional business projects.

Working at ICEYE

At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale‑up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.

How We Work (Our Values)

• Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.
• Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.
• See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.
• Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.
• Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.
• Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.

Benefits

Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.

Our Commitment to Diversity, Equity, and Inclusion

We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.

We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help.