Sales and Service Manager (all genders)

ANDRITZ Oy; Kerava; Hybrid; EUR 55 000 - 75 000; Full time

Job summary

A leading engineering supplier in Kerava is seeking a Sales Specialist in the Pulp & Paper Sector. The role involves managing sales for defined customers, providing continuous support, and executing technical data analysis. Candidates should possess a relevant degree and have at least 5 years of B2B sales experience. Fluency in Finnish and English is required, with a preference for outgoing individuals who excel in communication and team collaboration.

Qualifications

• Fluent in Finnish and English both written and spoken.
• Minimum 5 years of operative, service, and/or sales experience.
• Proven track record in B2B sales.

Responsibilities

• Manage all roll related sales for defined customers in Finland.
• Provide quotations, sales volume, and customer support.
• Conduct problem solving and complaint management.

Skills

B2B sales experience

Communication skills

Problem-solving

Customer relationship management

Education

Bachelor's or Master's degree in paper production/engineering or chemistry

Industrial engineering qualifications

Job description

Andritz is a leading global supplier of engineering solutions to a variety of industries. This post is within the Pulp & Paper Sector, so you'll be dealing with large scale industrial environments in an arena with its focus on energy efficiency and sustainability.

At Andritz we pride ourselves on understanding a demanding marketplace and being adaptable to ensure we support our customers in every way we can.

Whilst this is a sales position, we have a long-term view on our business and believe that sales arrive naturally as a result of developing relationships and being an asset to our customers.

The position covers a broad range of responsibilities from commercial account management to technical data analysis and problem solving.

The successful candidate will be someone that's equally comfortable discussing and advising on issues in senior meetings, budgeting and forecasting internally, as they are putting on overalls and conducting machine surveys.

Travel and visiting defined customer is an important part of the job.

Communication is key in any industry, but exceptionally important for this role. You will act as the face of Andritz for our customers, so you must be an excellent communicator, able to relay information between departments to ensure that we conduct business as smoothly and effectively as possible.

Location in Kerava plant or at home office

Day to day responsibilities will include:

• Responsible for all roll related sales (roll covers, services and new rolls) for defined customers in Finland
• Responsible for quotations, sales volume, customer liaison and support for Rolls customers
• Introduction and presentation of products
• Continuous customer service and support
• Permanent contacts with customers to prepare and support upcoming optimization and troubleshooting activities
• Active acquisition of new customers
• Complaint management and problem solving
• Support the start-up of PFR products
• Close collaboration with other Andritz units
• Reporting:
  • own activities
  • competition situation
  • market trends

Education:

• Industrial engineering qualifications and experience, ideally in the paper industry, but equivalents will be considered
• Bachelor's or Master's degree (paper production/engineering, chemistry, engineering)
• Or equivalent technical education (Technician / Business Administration)
• Or experienced papermaker

Experience:

• Min 5 years of operative, service and/or sales experience
• Proven track record in B2B sales of products in need of explanation or in comparable challenging tasks

Languages:

• Finnish & English (fluent in written and spoken)

Personality:

Outgoing, confident, and sociable. Self-motivated and eager to problem solve and develop relationships

• Distinct technology and sales mentality
• Willingness to travel (>50 %)
• Work well in a team
• Very good communication skills
• Self-reliant and highly motivated
• Systematic way of working

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.