Receptionist / Host, Sunday Morning Resort, Pyhätunturi, Lapland, Finland

Experience Pyhä Oy; Pyhäjärvi; On-site; EUR 20 000 - 40 000; Full time

Job summary

A local tourism company is seeking a Host / Receptionist for the boutique hotel Sunday Morning Resort in Pyhäjärvi. Responsibilities include guest service at reception, managing reservations, and upselling activities. Ideal candidates will have relevant education in hospitality and fluent Finnish and English skills. This role offers a unique work environment amid the stunning natural scenery of Lapland, along with competitive pay and staff accommodation options.

Benefits

Staff accommodation

Competitive salary

Comprehensive occupational health care

Company ski passes

Training and team activities

Qualifications

• Relevant education such as Hotel Receptionist or Hospitality Management.
• Ability to work independently and in a team.
• Previous experience with hotel reservation systems is an advantage.

Responsibilities

• Manage guest check-ins and check-outs.
• Advise guests on local activities.
• Respond to email and phone inquiries.

Skills

Fluent Finnish

Fluent English

Customer service

Sales

Teamwork

Education

Relevant education or work experience in hospitality

Hygiene Passport (Hygieniapassi)

Alcohol service license (Anniskelupassi)

Job description

Overview

We are looking for a Host / Receptionist to join our team at Pyhätunturi, at Sunday Morning Resort, a place where the silence of the fells meets top-class service. Our boutique hotel, located by the shores of Lake Pyhäjärvi, offers guests not only modern facilities but also experiences created by the magic of Lapland. Sunday Morning Resort has grown in recent years, attracting more and more guests seeking unforgettable moments amid the northern scenery. Sunday Morning Resort is the perfect workplace for you if you wish to work in a high-quality, atmospheric environment, care for guests wishes, and be part of a small, warm-hearted team.

As a Host / Receptionist, your main responsibility will be taking care of arriving and staying guests. No two days are the same in this versatile role: you’ll be assisting hotel guests with service, guidance, and upselling, supporting breakfast arrangements at the Resort, and helping with coffee and conference catering. You’ll find a description of what a typical workday looks like (and who your future colleagues are) at the end of this page!

Responsibilities

• Guest service at reception: check-ins and check-outs, managing reservations, and handling guest-related matters
• Advising guests on local activities and attractions
• Responding to emails and phone calls from accommodation guests
• Upselling: selling products from the lounge bar and lobby kiosk, and actively offering activities and experiences to our guests
• Assisting with breakfast service when needed
• Collaborating with other departments, such as housekeeping and kitchen, to ensure a smooth guest experience

Qualifications

• Relevant education (e.g. Hotel Receptionist, Hospitality Management) and/or work experience in a similar role
• Previous experience with hotel reservation systems is an advantage but not required
• A valid Hygiene Passport (Hygieniapassi); an alcohol service license (Anniskelupassi) is also considered an advantage
• The ability to work responsibly, both independently and as part of a team
• Fluent Finnish and English language skills as our guests come from all over the world
• However, above all, we value a positive, can-do attitude everything else can be learned!

We offer

• Friendly colleagues and a unique working environment amid the scenic fells of Pyhä
• A fun and versatile job where you can combine customer service, sales, and guest relations
• The opportunity to develop your skills in the tourism and hospitality industry
• A workplace in an excellent location, close to the services of Pyhätunturi and the ski resort
• The possibility of staff accommodation at an affordable rent
• Comprehensive occupational health care
• Company ski passes for skiing enthusiasts
• A competitive salary based on your experience
• Training and team activities at the beginning and end of each season
• The chance to be part of a sustainable business certified with the Sustainable Travel Finland label

Typical Workday

Your morning often begins in the breakfast room, where you greet guests, answer their questions, and help with breakfast service if needed. After breakfast, you’ll continue working at the reception: handling email inquiries, managing reservations, checking out departing guests, and responding to sales and service questions. Throughout the day, you’ll actively engage in upselling by recommending local excursions, services, special drinks from the lounge bar, or products from the lobby kiosk. In the afternoon, you’ll welcome new guests and ensure their stay begins as smoothly and comfortably as possible.

About your colleagues and environment

Your closest team members will include the Heads of Reception and Sales Services. Together with your new team, you’ll have time to get familiar with Experience Pyhä’s services and operating systems. Experience Pyhä is a local tourism company dedicated to promoting sustainable travel. Our service offering includes the high-quality boutique hotel Sunday Morning Resort, located by the shores of Lake Pyhäjärvi, and its award-winning fine dining Restaurant Aihki, as well as the Parkside Pyhä holiday apartments nestled beneath the slopes of Pyhätunturi. We also provide sustainable activities, such as adventures on our new electric snowmobiles.

Interested?

Send us your application including your desired salary with the subject Host Sunday Morning Resort / Your Name and attach your CV. We’d love to know more about your background, why this role interests you, and what you’d like to achieve in the future.

We review applications as they come in and will begin interviews in August – September. Don’t wait too long; get in touch soon to secure your spot on our team!

Information

More information and applications: [e-mail], experiencepyha.fi/en

Employment relationship: Employment

Work start date: According to agreement

Wage: Time rate. Salary is based on experience and skills. We follow the TES of hospitality industry and offer a competitive salary.

Working time: Daytime work, Evening work, Weekdays, Weekends, Shift work

Number of positions: 3

Notes for applying: Please send your application including your desired salary and CV by email with the subject Host Sunday Morning Resort / [Your Name] to [e-mail]. In your application, tell us about your previous experience, why this job interests you, and what your career goals are. We review applications continuously, so don’t wait too long. Please note that our team may be on summer holidays, so we primarily respond to inquiries by email.