Reception & Clinic Flow Coordinator

medcan; Tampere; On-site; CAD 48,000 - 66,000; Full time

Job summary

Medcan is seeking a Front Desk Associate / Clinic Flow Coordinator for its Markham location. The full-time role focuses on patient flow, reception duties, and coordinating with clinic staff to ensure exceptional service.

The position involves greeting clients, processing payments, and maintaining a welcoming lounge area while supporting clinic operations and training activities as needed.

Qualifications

• Availability for Weekdays Monday to Friday shifts.
• Availability for Saturday shifts.
• Prior experience in a similar role.
• 2 years of healthcare experience is an asset.
• Education in health or related discipline is an asset.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Intermediate MS Office skills.
• Exceptional customer service skills.
• Ability to multitask.
• Ability to work well in a team environment.

Responsibilities

• Greet clients and guide them through their visit, checking in and out.
• Process payments for appointments and products.
• Coordinate with staff to ensure productive visits with excellent service.
• Maximize value of client time during their visit.
• Provide exemplary and engaging customer service.
• Interact with clients with discretion, professionalism, and accuracy.
• Escort patients to and from treatment rooms and waiting areas.
• Make reminder calls to clients.
• Provide coffee and beverages to clients in the lounge.
• Maintain lounge cleanliness and attend to clients.
• Manage wait times and update clients with appointment info.
• Open and close procedures including next-day prep.
• Respond to client issues and inquiries.
• Foster clinic loyalty by creating memorable experiences.
• Problem-solve in a fast-paced environment.
• Ensure compliance with service metrics.
• Administrative and physician support as required.

Skills

Client service

Communication skills

Organization

Multitasking

Teamwork

MS Office

Customer service

Education

Healthcare-related education

Job description

Medcan is seeking a Front Desk Associate / Clinic Flow Coordinator for its Markham location. The full-time role focuses on patient flow, reception duties, and coordinating with clinic staff to ensure exceptional service.

The position involves greeting clients, processing payments, and maintaining a welcoming lounge area while supporting clinic operations and training activities as needed.