Principal Technician (Digital Infrastructure)

NATO Communications and Information Agency (NCIA); Mikkeli; Presencial; EUR 61.000 - 73.000; Tempo integral

Resumo da vaga

NATO Communications and Information Agency (NCIA) in Mikkeli, Finland, is seeking a Principal Technician (Digital Infrastructure) to establish and sustain secure server, storage, and data-centre services for NCIA staff. You will provision, configure, and maintain infrastructure across networks and provide principal-level support for Windows, AD, VMware, VDI, backup, and storage services.

Working with local users, service centres and remote teams, you will diagnose faults, monitor performance and

Qualificações

• Higher vocational training in a technical discipline with 3 years’ post-related experience.
• At least 3 years of experience implementing and managing servers, storage systems, data centres or cloud services.
• Experience as a system administrator in a Microsoft Windows environment.
• Knowledge of Microsoft server services, Veeam Backup and Replication, thin-client and office-product environments.
• Knowledge of VMware virtualisation products, VDI and related troubleshooting.
• Knowledge of HPE storage technologies and VMware vSAN.
• Scripting to automate system-administration processes using PowerShell or PowerCLI.
• A thorough knowledge of one NATO language, both written and spoken; some knowledge of the other is desirable.

Responsabilidades

• Provision, configure and maintain server, storage, virtualisation and supporting infrastructure services.
• Administer Microsoft Windows Server, Active Directory, Group Policy, DNS, DHCP and associated services across multiple networks.
• Configure and troubleshoot VMware vSphere, Horizon, vMotion, VDI and related virtualisation platforms.
• Administer backup, recovery and secure storage services, including Veeam, HPE 3PAR, HPE Alletra and VMware vSAN.
• Monitor infrastructure load, performance and security events, and identify and resolve operational issues.
• Carry out backup, restore, system-software maintenance and preventative-maintenance activities.
• Automate routine system-administration activity using PowerShell, PowerCLI or other approved standard tools.
• Provide technical guidance and on-the-job training, and contribute to data-centre improvement and scalability plans.

Conhecimentos

Customer focus

Ownership

Judgement

Collaboration

Autonomy

Adaptability

Results delivery

Formação

Higher vocational training in a technical discipline

Secondary education with 5+ years experience

Ferramentas

Microsoft Windows Server

Active Directory

DNS/DHCP

VMware vSphere

VMware Horizon

VDI

Veeam Backup

HPE storage

PowerShell/PowerCLI

Descrição da vaga

NATO Body

NATO Communications and Information Agency (NCIA)

Primary Location

FI-Mikkeli

Schedule

Full-time

Application Deadline

16-Nov-2026, 11:59:00 PM

Salary (Pay Basis)

6,013.37

Grade

NATO Grade G12

NCIA exists for one reason: to ensure the Alliance can communicate securely and reliably, whether in critical political consultations or during complex military operations. We are a key enabler of NATO's core mission to keep one billion people safe.

Our technology and cyber experts power NATO's digital capabilities, from data-driven decision-making and secure networks to resilient operations and mission execution across land, air, sea, cyber and space domains.

This mission is made possible by our people. We are a team of around 3,500 civilian and military staff working across 30 locations throughout Europe and North America.

To meet growing operational demand, the Directorate of CIS Support Units (DCSU) is expanding its presence across a number of locations. DCSU manages, delivers and maintains communications and information systems products and services for NATO customers.

Through its CIS Support Units and local CIS Support Elements, DCSU provides the vital connection between customers and NCIA's wider service-delivery organisation.

At the heart of DCSU are the people working closest to NATO's operational customers. As part of a CIS Support Unit, you will be on the frontline of CIS support and a direct point of contact for operational partners. Working with users, you will understand requirements, resolve issues, coordinate the right expertise and deliver reliable outcomes where and when they are needed.

These roles are hands-on, customer-focused and mission-driven. If you want to work close to the mission, solve real-world problems and see the direct impact of your contribution, join us and help keep NATO connected, secure and ready to operate.

About The Role

As Principal Technician (Digital Infrastructure), you will help establish and sustain the secure server, storage, virtualisation and data-centre services supporting MCLCC staff in Mikkeli. You will provision, configure and maintain infrastructure across multiple networks and provide principal-level technical support for Microsoft Windows, Active Directory, VMware platforms, VDI, backup and storage services. Working with local users, CSU Stavanger, service centres and remote technical teams, you will diagnose faults, monitor performance and security events, automate routine administration and support resilient service delivery. You will also guide technicians, contribute to improvement plans and help ensure that the local infrastructure remains secure, scalable and reliable.

What You Will Do

• Provision, configure and maintain server, storage, virtualisation and supporting infrastructure services.
• Administer Microsoft Windows Server, Active Directory, Group Policy, DNS, DHCP and associated services across multiple networks.
• Configure and troubleshoot VMware vSphere, Horizon, vMotion, VDI and related virtualisation platforms.
• Administer backup, recovery and secure storage services, including Veeam, HPE 3PAR, HPE Alletra and VMware vSAN.
• Monitor infrastructure load, performance and security events, and identify and resolve operational issues.
• Carry out backup, restore, system-software maintenance and preventative-maintenance activities.
• Automate routine system-administration activity using PowerShell, PowerCLI or other approved standard tools.
• Provide technical guidance and on-the-job training, and contribute to data-centre improvement and scalability plans.

How You Will Contribute

Everything starts with the customer and the user. In this role, you will be expected to understand customer needs, maintain direct engagement and take ownership for delivering reliable outcomes.

You will work collaboratively across organisational, professional and national boundaries, connecting customers with the right expertise and contributing to shared success across NCIA and the wider NATO Enterprise.

You will also be expected to act with appropriate pace and sound judgement, address obstacles and improve delivery through insight gained from customers, users and operations.

What We Are Looking For

• A strong focus on customer and user needs
• Ownership, initiative and accountability
• Sound judgement and practical problem-solving
• Effective collaboration across organisational and professional boundaries
• The ability to work productively with autonomy
• Adaptability in a developing operational environment
• A commitment to delivering results and improving services

Essential Education And Experience

• Higher vocational training in a relevant technical discipline with 3 years of post-related experience, or a secondary educational qualification with 5 years of post-related experience.
• At least 3 years of experience implementing and managing servers, storage systems, data centres or cloud services.
• Experience as a system administrator, predominantly in a Microsoft Windows environment.
• Working knowledge of Microsoft server services, Veeam Backup and Replication, thin-client and office-product environments.
• Knowledge of VMware virtualisation products, VDI and associated troubleshooting.
• Knowledge of HPE storage technologies and VMware vSAN.
• Scripting knowledge sufficient to automate system-administration processes using PowerShell or PowerCLI.
• A thorough knowledge of one NATO language, both written and spoken; some knowledge of the other is desirable.

Desirable Education And Experience

• Experience in an international environment comprising military and civilian elements.
• Knowledge of NATO responsibilities and organisation, including ACO and ACT.
• ITIL Foundation certification.
• PRINCE2 certification.

Important Information Before Applying

• This post forms part of NCIA's expansion into a new or developing duty location.
• In established NCIA duty locations, CPO normally provides practical onboarding guidance on host-nation administration. For this new or developing duty location, such guidance may not yet be available at the time of recruitment, selection or onboarding.
• Candidates should be prepared to operate in a developing location environment where some practical arrangements may need to be clarified after appointment or arrival.
• Some local operational, administrative and support arrangements may continue to evolve during the recruitment and onboarding process. The role may therefore require a high degree of autonomy and different support arrangements from those available at an established NCIA campus.
• Candidates should not make assumptions about benefits, allowances, relocation support or other location-specific entitlements. Information about applicable conditions will be provided only when formally confirmed.
• Any selection or appointment will remain subject to the required organisational approvals, establishment and funding arrangements, host-nation or administrative conditions, security requirements and other applicable appointment procedures.
• Progression through the recruitment process does not constitute a firm offer of appointment.
• NCIA will provide candidates with updated information as the recruitment process and arrangements for the duty location progress.