Practice Success Manager - Major Cities, US

Rippling; Helsinki; Hybrid; EUR 78,000 - 109,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401K with company match

Job summary

Glacial Skin by R2 Technologies, Inc. seeks a Practice Success Manager to deliver post-sales support, coaching, and strategic guidance to providers and distributors. You will drive utilization, train staff, and optimize workflows across global accounts.

The role requires strong communication, analytical skills, and the ability to manage a high-volume book of accounts with travel up to 90%. CRM proficiency, including HubSpot, is preferred. A BA/BS or equivalent experience is welcomed.

Qualifications

• BA/BS or 5+ years sales experience in aesthetics or Med Tech preferred.
• 5+ years virtual account management and support experience.
• Ability to manage a high-volume global book of accounts.
• Excellent communication, presentation, and instructional skills.
• Strong analytical skills with ability to interpret utilization trends.
• Marketing or consulting experience a plus.

Responsibilities

• Serve as primary support contact for providers ≥ Day 30.
• Deliver virtual education, refresher training, and ongoing consultative support.
• Monitor PAM trends and provide targeted coaching to strengthen utilization.
• Troubleshoot non-clinical issues, including logs and workflow gaps.
• Evaluate website/social media activity, marketing effectiveness, ROI reviews, and renewal planning.
• Provide workflow optimization recommendations and pricing/menu refinements.
• Support global distributors and international practices to maintain consistency.
• Maintain consistent engagement with accounts and align with performance goals.
• Ensure providers follow brand guidelines across social media and promote new assets.
• Support virtual events as needed.

Skills

Communication skills

Presentation skills

Instructional skills

Analytical skills

CRM experience (HubSpot)

Self-discipline

Education

BA/BS or equivalent

Tools

HubSpot

Job description

Practice Success Manager - Major Cities, US

ABOUT US:

At Glacial® Skin by R2 Technologies, Inc. we don't just lead the global CryoAesthetics® space, we invented it!

Developed in collaboration with Massachusetts General Hospital and Blossom Innovations, our patented Cryomodulation™ technology powers advanced cold based treatments that reduce inflammation, brighten dark spots, and improve overall skin health.

Since launching in 2021, we’ve been growing fast - backed by strong partnerships, proven science, and a team that’s passionate about making impact. We continue to push the boundaries of aesthetics with our dynamic, ever-evolving product pipeline.

The Practice Success Manager (PSM) provides industry-leading post-sales support and business coaching to Glacial Skin provider accounts and distributors.

After onboarding, the PSM serves as the practice’s ongoing partner, helping to drive consistent utilization, refine workflows, and keeps Glacial Skin deeply integrated into the practice’s day-to-day operations.

The PSM will also support distributors as needed to ensure consistent success across all markets.

GENERAL RESPONSIBILITIES:

• Serve as the primary support contact for all providers ≥ Day 30.
• Deliver virtual education, refresher training, and ongoing consultative support.
• Monitor PAM trends and provide targeted coaching to strengthen utilization.
• Troubleshoot non-clinical issues, including logs, workflow gaps, and provider portal use.

Business Consultation:

• Evaluate website and social media activity, marketing effectiveness, brand guideline adherence, utilization trends, training portal engagement, ROI reviews and guide subscription renewal planning.
• Provide workflow optimization recommendations and guide pricing/menu refinements to support practice revenue growth.
• Support global distributor partners and international practices as need to maintain consistency.
• Maintain consistent, value-driven engagement with assigned accounts, ensuring alignment with performance goals and keeping management informed on key activities.
• Ensure providers follow brand guidelines across social media, encourage posting, and promote new marketing assets and treatment protocols.
• Support virtual events as needed, with exceptions assigned to the ASM on a case-by-case basis.

Marketing & Communications

• Send monthly provider communication and promotional updates via HubSpot, in collaboration with Marketing.
• Provide strategic marketing guidance and share relevant provider-facing assets and campaigns.
• Identify opportunities for second-system sales and coordinate warm handoffs to the local ASM.
• Maintain and strengthen retention of current Peak subscriptions each quarter.
• Identify and convert eligible Base customers into Peak subscribers through utilization insights and value-driven recommendations.

Administrative & Logistical Tasks

• Maintain accurate and timely updates in HubSpot on a daily basis.
• Support log pulls, Wi-Fi reconnections, and other non-clinical technical needs as required.
• Collaborate closely with Area Sales Managers and Clinical Business Managers to strengthen customer experience and ensure a unified, customer-centric approach.
• Ensure post install surveys are completed.

QUALIFICATIONS and EDUCATIONAL REQUIREMENTS:

• BA/BS or 5 years of sales related experience in Aesthetics or Med Tech industry preferred
• 5+ years of proven experience delivering virtual account management and support
• Ability to manage a high-volume, global book of accounts
• Excellent communication, presentation, and instructional skills
• Strong analytical skills with ability to interpret utilization trends
• Exceptional communication and follow-through
• Marketing or consulting experience a plus
• Must have a strong inner drive and self-discipline and be comfortable working independently and managing multiple timelines
• Proficiency with CRM systems; Hubspot experience preferred

LOCATION:

• Ability to manage large territories and travel up to 90% and live within 1 hour of an international airport with direct flights to major cities

PHYSICAL REQUIREMENTS:

• Ability to sit, stand and/or walk for no less than 8 hours a day
• Ability to lift a minimum of 25 pounds
• Ability to view computer screen for long-durations

BENEFITS:

• Company paid medical, dental, and vision insurance
• 401K plan, with company match
• Plus, much more to explore and discover!