Platform Manager, CRM

Paulig Group; Helsinki; On-site; EUR 60 000 - 90 000; Full time

Job summary

A leading international food and beverage company seeks a Platform Manager for CRM to establish a Global Salesforce Ecosystem. This pivotal role involves managing the platform's development and collaboration across teams, ensuring business needs are met while driving IT excellence and stakeholder engagement. Join a passionate international team transforming the food industry through innovative solutions.

Benefits

Continuous learning opportunities

Dynamic workplace

Passionate international team

Qualifications

• 5+ years leading B2B CRM development and deployment.
• Experience with Salesforce or Microsoft Dynamics platforms.
• Fluency in English required.

Responsibilities

• Own and manage the platform roadmap and architecture.
• Prioritize and oversee platform backlog.
• Maintain technical documentation and ensure service delivery.

Skills

Project Management

Stakeholder Management

Agile

Vendor Management

Communication

Tools

Salesforce

Microsoft Dynamics

Azure DevOps

Job description

We are now seeking a Platform Manager, CRM to help us further build the future of food. You can be based in any of our Paulig locations. This role reports to the Senior IT Manager, Customer Experience, and you will be part of a great team of people based across Europe – Finland, UK, Belgium, Sweden, Estonia, Spain.

In this role, you will have the opportunity to establish a Global CRM Salesforce Ecosystem for Paulig for the first time and be an active member of the project group. Through this transformation (2025-2027), Paulig will deliver Core CRM Capabilities across all B2B business areas in multiple countries to support a unified commercial approach and develop future-facing competencies in Sales and Customer Service.

As the CRM Platform Manager, you will be responsible for owning the solution concept, technical platform, and application management within Group IT. This role ensures the continuous development, maintenance, and strategic roadmap of the CRM platform while working closely with Business Process Owners, IT teams, and external vendors.

You will play a crucial role in platform backlog ownership, sprint planning, release management, vendor management, and service delivery, ensuring that the platform meets business needs efficiently.

What you will do

• Own and manage the platform roadmap and architecture, working closely with business stakeholders and the Domain Architect to ensure alignment with business needs and enterprise standards.
• Prioritize and oversee the platform backlog to ensure timely and effective release and requirements management.
• Ensure reliable service delivery and maintenance in collaboration with IT Service Managers and support partners.
• Oversee platform budget, including operational and development costs.
• Manage vendor relationships and support contract renewals.
• Maintain technical documentation and user guides for the platform.
• Apply and promote Paulig’s IT processes, safety, and environmental practices.

What we expect from you

• Experience in leading development and deployment of B2B CRM in a global and multi-vendor setup (5+ years).
• Experience with CRM platforms (e.g., Salesforce or Microsoft Dynamics) and product ownership.
• Manage backlogs, sprints, and deliver features quickly with measurable business impact.
• Ensure SLA delivery, user satisfaction, up-to-date documentation, and scalable systems.
• Financial understanding and experience in budget planning and controlling.
• Ability to build long-term, trusting relationships and manage stakeholders through clear, effective communication.
• Ability to translate business needs into technical solutions.
• Background in Agile, Scrum, SAFE, and DevOps tools like Azure DevOps is an advantage.
• Vendor and contract management experience.
• Proactive mindset focused on driving IT excellence and business value.
• Fluency in English, both oral and written at a professional level.

What we offer:

• Work with iconic brands and high-quality products full of flavor.
• Continuous learning opportunities in a dynamic, future-oriented workplace.
• Be part of a passionate, international team shaping the food industry.

More information and how to apply:

Please submit your application by August 15. For questions, contact Jatta Pakkanen, Senior IT Manager, [e-mail]. Note: Due to summer vacations, responses may be delayed between weeks 28 and 33. Interviews will be conducted later in August.

Learn more about working at Paulig at www.pauliggroup.com.

Paulig is an international food and beverage company, dedicated to creating a sustainable food culture. Our brands include Paulig, Santa Maria, Risenta, Poco Loco, and Zanuy. Founded in 1876, with 2,400 employees across 13 countries, our purpose is "For a life full of flavour".