People Support Hub, Team Lead, Europe

Wärtsilä; Vaasa; Hybrid; EUR 70 000 - 90 000; Full time

Job summary

A global technology innovator is seeking a People Support Hub Team Lead for Europe to drive HR operations excellence. The ideal candidate will have extensive HR experience, exceptional leadership skills, and a proven track record in managing remote teams. You will lead HR activities, implement policies, and enhance employee experience across multiple regions. If you are passionate about improving HR practices, apply now.

Qualifications

• Desirable 10 years of experience in HR, with 5 years in a managerial role.
• Strong knowledge of HR processes across the employee lifecycle.
• Proficiency in HR systems and tools.

Responsibilities

• Oversee daily operations of People Support Hub.
• Implement HR strategies and policies.
• Transform PSH for consistent global standards.

Skills

Leadership

Communication

Interpersonal skills

Cultural sensitivity

HR process knowledge

Empathy

Problem-solving orientation

Tools

SuccessFactors

Employee Central

Service Now

Zendesk

Job description

Overview

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. We aim to transition the world towards a decarbonised and sustainable future by pushing the boundaries of engineering and technology and creating new business opportunities.

Role

We are looking for a People Support Hub Team Lead, Europe to join our team and drive excellence in HR operations. This position reports to the Head of People Support Hub. The preferred work locations are in Poland, Portugal, Spain or Hungary, but other Europe locations can be considered. The role offers the opportunity to lead a regional team of HR professionals, ensuring efficient service delivery and continuous improvement in a global setting.

What you will be doing

As the People Support Hub (PSH) Team Lead, you will oversee the daily operations of PSH in the region, ensuring a positive employee experience and contributing to the organization's overall success. This role will offer the opportunity to drive continuous improvement practices with practical operational expertise for excellent global service centre execution.

Responsibilities

• Strategic Leadership & Vision: Lead HR activities in PSH, implementing HR strategies, policies, and processes to meet current and future human resource needs.
• Develop and implement HR policies, practices and initiatives to ensure a safe and healthy working environment, improve employee experience and align people and HR capabilities with the organization’s objectives.
• Manage relationships with internal and external stakeholders, contributing to the success of HR processes and policies.
• Provide expert guidance to leaders and managers on people-related matters.
• Transform and implement improvements to PSH for consistent global standards while being agile to local requirements.

• Continuous Improvement & Service Delivery: Serve as the first point of contact for Wärtsilä employees and leaders, ensuring the best employee experience across the lifecycle (Onboarding, Offboarding, Master Data, Reporting, Employment Documentation, Performance Management, Payroll and Time & Attendance).
• Advise and guide managers with HR-related matters, partner with them to align HR activities with business objectives, and drive HR projects and initiatives.
• Monitor SLAs and KPIs to ensure high-quality service delivery, address escalated issues, and resolve inquiries.
• Generate and analyse reports on PSH performance, identifying trends and providing insights to senior management.
• Drive continuous improvement, utilizing AI, technology and automation to streamline HR processes and review PSH operations.
• Ensure compliance with policies, regulations and internal guidelines, manage risks, and maintain confidentiality and data security of employee information.

• Leadership & Team Management: Lead team members, plan activities, set objectives and performance goals, and monitor improvement of performance.
• Coach and develop the team, fostering an environment of continuous improvement, learning, growth and innovation.
• Enable team members to provide insights into local requirements to support both business and employees effectively.

You will shine in this role, when you have

• Desirably 10 years of experience in HR, with at least 5 years in a managerial role within an HR Shared Service Centre.
• Strong knowledge of HR processes and best practices across the employee lifecycle.
• Excellent leadership, communication, and interpersonal skills.
• Cultural sensitivity and ability to lead virtual teams across different cultures.
• Proficiency in HR systems and tools, particularly SuccessFactors, Employee Central and Service Now / Zendesk.
• Empathy and a service-minded approach.
• Passionate about improving the imperfect – continuously looking for ways to work smarter.
• Exceptional communicator who keeps people updated and informed.
• Genuine desire to impact Wärtsilä people.
• Positive mindset, problem-solving orientation, and willingness to take on new challenges.

Collaboration and Leadership

As a member of the People Support Hub Leadership Team and the Europe HR Leadership, the PSH Team Lead Europe contributes to setting the PSH direction and achieving organizational goals by partnering with Local HR, Talent Acquisition, HR Business Partners and Centres of Excellence.

Why you and us?

We believe in empowerment, ownership and taking responsibility for our work. We support each other’s growth and co-creation as the basis of our innovation. We value authenticity and honesty, encourage diverse perspectives, and strive to build an environment where people feel safe and cared for.

We are excited about our work and the impact it has on building sustainable societies with smart technologies and a decarbonised future. If this sounds like you, apply through our careers portal. Last application date: 16/10/2025.

Application and Diversity

Wärtsilä is committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on merit and abilities. Please note that voluntary consent for a security check may be required depending on country.

About Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. We have about 18,300 professionals in more than 230 locations in 77 countries. Read more at www.wartsila.com.