People Support Hub, Team Lead, Europe

Wärtsilä; Turku; Hybrid; EUR 40 000 - 60 000; Full time

Job summary

A global technology leader is seeking a People Support Hub Team Lead in Europe to oversee HR operations. The role requires strong leadership, extensive HR experience, and proficiency in HR systems. Candidates should have 10 years of HR experience, with 5 years in management, to drive strategic HR initiatives and improve employee experience across the lifecycle.

Qualifications

• 10+ years of experience in HR, with 5+ years in a managerial role.
• Strong knowledge of HR processes and best practices.
• Excellent leadership, communication, and interpersonal skills.

Responsibilities

• Oversee daily PSH operations ensuring a positive employee experience.
• Lead HR activities and implement HR strategies.
• Manage relationships with stakeholders and ensure service quality.

Skills

HR processes knowledge

Leadership skills

Communication skills

Cultural sensitivity

Proficiency in HR systems

Tools

SuccessFactors

Employee Central

Service Now

Zendesk

Job description

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We are looking for a People Support Hub Team Lead, Europe to join our team and drive excellence in HR operations. This position reports to the Head of People Support Hub and the preferred work location is in Poland, Portugal, Spain or Hungary, but also other Europe locations can be considered.

Responsibilities

As the People Support Hub (PSH) Team Lead, you will oversee the daily operations of PSH in the region, ensuring a positive employee experience and contributing to the organization's overall success. This role will offer the opportunity to drive continuous improvement practice with practical operational expertise for excellent global service centre execution.

• Strategic Leadership & Vision: Lead HR activities in PSH, implementing HR strategies, policies, and processes to meet current and future human resource needs.
• Adopt an entrepreneurial mindset, proactively providing direction and developing HR policies, practices and initiatives to ensure a safe and healthy working environment, to improve employee experience and HR business impact, and to align people and HR capabilities with the organization's objectives.
• Manage relationships with internal and external stakeholders, contributing to the success of HR processes and policies.
• Provide expert guidance to leaders and managers on people-related matters.
• Transform and implement improvements to PSH for consistent global standards while being agile to local requirements.

Key Responsibilities

• Serve as the first point of contact for Wärtsilä employees and leaders, ensuring the best employee experience across the employee lifecycle.
• Within PSH scope, advise and guide managers with HR-related matters, partner with them to align HR activities with business objectives, and drive supporting HR projects and initiatives.
• Monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure high-quality service delivery, addressing and resolving escalated issues and inquiries.
• Generate and analyse reports on PSH performance, identifying trends and areas for improvement, and providing insights and recommendations to senior management based on data analysis.
• Drive actively continuous improvement culture and activities, identifying opportunities for process optimization and implement improvements to enhance efficiency and effectiveness across the employee lifecycle.

Requirements

• Desirably 10 years of experience in HR, with at least 5 years in a managerial role within an HR Shared Service Centre.
• Strong knowledge of HR processes and best practices across the employee lifecycle.
• Excellent leadership, communication, and interpersonal skills.
• Cultural sensitivity and an ability to lead virtual teams across different cultures.
• Proficiency in HR systems and tools, particularly SuccessFactors, Employee Central and Service Now / Zendesk.

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation.

Wärtsilä values, respects and embraces all our differences, and is committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.