Onsite IT-support, Helsinki

Hemmersbach GmbH & Co. KG; Helsinki; On-site; EUR 30 000 - 40 000; Full time

Job summary

A global IT services company in Helsinki seeks a skilled IT Support Specialist to enhance customer experience through technical support. Ideal candidates will have at least 18 months of experience and strong communication skills in both Finnish and English. Responsibilities include troubleshooting and resolving hardware and software issues while maintaining high customer satisfaction.

Benefits

Buddy program

Collective agreement

International job opportunities

Onboarding program

Qualifications

• Minimum 18 months of IT experience or equivalent.
• Strong verbal and written communication skills in Finnish and English.
• Ability to independently solve problems.

Responsibilities

• Handle inbound calls and answer technical queries.
• Troubleshoot hardware and software issues in a ticketing system.
• Document steps taken to resolve challenges.

Skills

IT experience

Relationship building

OS installation

Troubleshooting skills

Bilingual in Finnish and English

Job description

Overview

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Contact us directly if you have any questions about this open job position

Responsibilities

• 18 months of IT experience (or equivalent)
• Ability to build relationships
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Strong verbal and written communication skills both in Finnish and English language
• Ability to provide disposal services
• Ability to independently problem solve
• Works on problems/projects of moderately medium-complex scope
• Handle inbound calls and answer questions
• Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Collective agreement
• International job opportunities
• Onboarding program