Nutanix Engineer / Networking IT Support Engineer (Break & Fix Support) - Finland

ITProposal; Helsinki; Hybrid; EUR 69,000 - 124,000; Part time

Job summary

ITProposal seeks an experienced Nutanix Engineer / Networking IT Support Engineer for Break & Fix on-call support in Finland. The role covers onsite and remote incidents, with focus on Nutanix HCI (AOS/AHV/Prism) and networking troubleshooting.

Ideal candidates will hold CCNA, show strong communication in English, and provide proactive incident response while documenting activities and collaborating with regional teams.

Qualifications

• Minimum 5 years of infrastructure, virtualization, networking or IT support engineering experience.
• Strong hands-on Nutanix experience (AOS, AHV, Prism) and certification.
• CCNA certification mandatory; Nutanix certification preferred.

Responsibilities

• Provide onsite and remote Break & Fix support for networking and infrastructure-related incidents.
• Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism).
• Perform system upgrades, patching, and lifecycle management activities.
• Troubleshoot and resolve hardware, software, virtualization, and network issues.
• Diagnose and resolve TCP/IP, VLANs, DNS, DHCP, routing, and switching problems.
• Collaborate with global teams on infrastructure and cloud-related projects.

Skills

Nutanix

AOS

AHV

Prism

VMware

Hyper-V

CCNA

PowerShell

Python

Networking fundamentals

Tools

VMware

Hyper-V

Windows Server

Job description

Nutanix Engineer / Networking IT Support Engineer (Break & Fix Support)

Location: Finland

Employment Type: Freelance (On-Call Basis)

Priority: Low

Requirements: ID/ Passport/ valid work permit and CCNA Certification

Role Overview

We are seeking an experienced Nutanix Engineer / Networking IT Support Engineer to provide Break & Fix support services across enterprise infrastructure environments. This freelance, on-call role requires a highly skilled professional who can diagnose, troubleshoot, and resolve hardware, network, and infrastructure-related incidents efficiently while maintaining a high level of customer service and professionalism.

The ideal candidate will possess strong technical expertise in Nutanix and networking technologies, hold a valid CCNA certification, and demonstrate excellent communication skills with fluent English proficiency.

Key Responsibilities

• Provide onsite and remote Break & Fix support for networking and infrastructure-related incidents.
• Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism).
• Perform system upgrades, patching, and lifecycle management activities.
• Troubleshoot and resolve hardware, software, virtualization, and network issues.
• Diagnose and resolve network connectivity problems involving TCP/IP, VLANs, DNS, DHCP, and related technologies.
• Implement and support backup and disaster recovery solutions.
• Respond to critical incidents and service requests within agreed response times.
• Collaborate with global and regional teams on infrastructure and cloud-related projects.
• Maintain accurate technical documentation, incident reports, and service records.
• Ensure professional interaction with end users, stakeholders, and customers at all times.

Required Skills & Experience

• Minimum 5 years of experience in infrastructure, virtualization, networking, or IT support engineering.
• Strong hands-on experience with the Nutanix ecosystem (AOS, AHV, Prism).
• Experience supporting VMware and/or Hyper‑V environments.
• Solid understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing, and switching.
• Proven experience providing Break & Fix support in enterprise environments.
• Ability to diagnose and resolve complex infrastructure and networking issues.
• Experience with backup and disaster recovery solutions.
• Scripting experience with PowerShell and/or Python is advantageous.

Mandatory Requirements

• Valid CCNA Certification (Cisco Certified Network Associate).

Preferred Qualifications

• Nutanix Certification (NCP or equivalent).

Soft Skills

• Strong professionalism and customer-facing skills.
• Ability to remain calm and effective during critical incidents.
• Proactive problem‑solving mindset.
• Strong organizational and time‑management skills.
• Ability to work collaboratively within distributed teams.
• Commitment to delivering high-quality technical support and customer satisfaction.