Nordic Speaking - Customer Support Agent iGaming in Malta - Relocation Included

Next Job Abroad; Helsinki; Hybrid; EUR 22 000 - 26 000; Full time

Job summary

A leading recruitment agency is seeking a Nordic Speaking Customer Support Agent to join an iGaming company in Malta. The role involves providing excellent support to Nordic clients through various communication channels. Candidates should be fluent in Nordic languages and possess strong customer service skills. The position offers hybrid work benefits, competitive bonuses, and a relocation package. This job represents a unique opportunity for career growth in a vibrant industry.

Benefits

Career growth opportunities

International work environment

Competitive performance bonuses

Health care benefits

Fully paid training

Relocation package

Qualifications

• Fluent in one or more Nordic languages and English.
• Experience in customer service is preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Provide outstanding customer support through chat, email, and phone.
• Resolve customer questions and concerns efficiently.
• Document customer interactions accurately.

Skills

Fluency in Nordic languages

Customer service experience

Strong communication skills

Multitasking ability

Knowledge of the iGaming industry

Tools

CRM systems

Job description

Overview

Embark on a fantastic career journey with Next Job Abroad as a Nordic Speaking Customer Support Agent in the vibrant iGaming industry in Malta! This is an excellent opportunity for individuals who are fluent in Nordic languages and are passionate about providing exceptional customer service while living in a beautiful Mediterranean locale. As a member of our supportive team, you will assist Nordic-speaking customers, ensuring they have a positive and engaging gaming experience.

Responsibilities

• Provide outstanding customer support to Nordic-speaking clients through chat, email, and phone communication
• Address and resolve customer questions and concerns quickly and efficiently
• Guide customers through our gaming services to enhance their overall experience
• Work collaboratively with colleagues to uphold the highest standards of service
• Accurately document customer interactions in our CRM system
• Collect customer feedback and provide insights for service improvement
• Participate in training sessions to continually enhance your product knowledge and customer service skills

Requirements

• Fluency in one or more Nordic languages (such as Swedish, Norwegian, Danish, or Finnish) and a solid command of English; knowledge of additional languages is beneficial
• Experience in customer service or a similar environment is preferred
• Strong communication and interpersonal skills, with a focus on delivering quality customer care
• Ability to multitask and excel in a fast-paced work environment
• Familiarity with CRM systems and customer support tools is a plus
• Willingness to relocate to Malta and embrace the local culture
• A keen interest in gaming and knowledge of the iGaming industry is a significant asset

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
• Hybrid working setup
• Yearly salary €26.000 excluding bonuses
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!