Moderation & Support Careers in Malta - Nordic Speakers

Cross Border Talents; Espoo; On-site; EUR 20 000 - 40 000; Full time

Job summary

An international recruitment agency is seeking Nordic-speaking Customer Support & Content Moderators for a role based in Malta. Responsibilities include responding to customer inquiries, moderating online content, and ensuring compliance with platform guidelines. Candidates should have language proficiency in any Nordic language and English, with good attention to detail. Training is provided, and benefits include a monthly salary, bonuses, and support with relocation.

Benefits

Quarterly government bonus

Performance-based bonuses

Health insurance after 6 months

Free transport

Airport pick-up and hotel accommodation

Help finding housing

Family relocation possible

Qualifications

• Ability to work in shifts, including evenings and weekends.
• No prior experience required; full training provided!
• Clean criminal record or 2 employer references mandatory.

Responsibilities

• Respond to customer inquiries via email and chat.
• Review and moderate online content (images, text, profiles).
• Apply platform guidelines and local regulations.
• Escalate violations and identify workflow improvements.
• Meet performance KPIs and contribute to team goals.
• Participate in regular training and adapt to various projects.

Skills

Nordic Language (C1+)

English (B2)

Basic Technical Skills (MS Office)

Attention to Detail

Fast Learner

Job description

Location: Malta On-site
Schedule: Rotational shifts (07:00 -15:30 / 15:30- 00:00), 5x week
Contract: Indefinite, Full-Time
Languages Required: Any Nordic Language(C1+) + English (B2)

Are you passionate about digital safety and keen to contribute to a secure online community? We're looking for Nordic-speaking Customer Support & Content Moderators to join an international team in sunny Malta!

In this hybrid role (70% customer support, 30% content moderation), you'll interact via email and chat only, helping users and ensuring that platforms remain safe and compliant.

Key Responsibilities:

• Respond to customer inquiries via email and chat
• Review and moderate online content (images, text, profiles)
• Apply platform guidelines and local regulations
• Escalate violations and identify workflow improvements
• Meet performance KPIs and contribute to team goals
• Participate in regular training and adapt to various projects and markets

What Were Looking For:

• Basic technical skills (MS Office Excel, Word)

• Fast learner with strong attention to detail

• Ability to work in shifts, including evenings and weekends

• No prior experience required full training provided!

• Clean criminal record or 2 employer references (mandatory upon arrival)

Salary & Benefits:

• 1625 to 1990 euros/monthly
• Quarterly government bonus (~130)
• Performance-based bonus up to 200 twice a year
• Health insurance after 6 months
• Free transport from popular areas (e.g., Sliema, St. Julians, Gzira, etc.)️
• Airport pick-up and hotel accommodation (up to 3 weeks)️
• Flight reimbursement up to 200 (after 6 months)️
• Help finding housing with agency discounts
• Family relocation possible (support only applies to the hired candidate)

️ Recruitment Process:

1. Application review

2. First interview (Microsoft Teams)

3. Online assessment

4. Final interview

5. Offer and onboarding!

Apply now and start your Mediterranean journey in Malta!
(Only candidates with EU passports or valid work permits for Malta are eligible.)