Maintenance Service Lead: Safety, Service & Customer Impact

KONE; Finland; On-site; EUR 60,000 - 85,000; Full time

Job summary

KONE is seeking a Senior Executive - Maintenance to manage customer relationships on-site, ensuring high-quality service and timely communication. You will oversee safety, reporting, and coordination during maintenance visits, balancing service delivery with risk management.

You will engage with customers, end-users and on-site contacts, ensuring smooth operations, accurate documentation, and proactive problem resolution while upholding KONE standards and safety practices.

Qualifications

• On-site customer service excellence.
• Proactive communication with customers and end-users.
• Adherence to safety instructions and procedures.

Responsibilities

• Build and maintain on-site relationships with customers, contacts and end-users.
• Ensure accurate, real-time reporting of work performed at equipment level.
• Maintain equipment safety and site safety during service operations.
• Manage on-site environment and activities during maintenance visits.
• Identify on-site risks and escalate as needed with supervisor.

Skills

Customer communication

Site safety

Time management

Reporting skills

On-site collaboration

Tools

e-Optimum reporting

Job description

KONE is seeking a Senior Executive - Maintenance to manage customer relationships on-site, ensuring high-quality service and timely communication. You will oversee safety, reporting, and coordination during maintenance visits, balancing service delivery with risk management.

You will engage with customers, end-users and on-site contacts, ensuring smooth operations, accurate documentation, and proactive problem resolution while upholding KONE standards and safety practices.