IT Specialist

Orion Corporation; Hanko; Hybrid; EUR 42,000 - 65,000; Full time

Job summary

Orion Pharma in Hanko is seeking an IT Specialist to provide onsite and remote IT support across production, laboratories, and offices. You will troubleshoot hardware, software, network issues, manage user accounts, and help maintain IT systems in an industrial environment, coordinating with the Fermion automation team and Information Management.

The role focuses on IT and OT infrastructure in a regulated pharma setting, with responsibilities in incident handling, security best practices,

Qualifications

• Technical proficiency across Windows, macOS, Microsoft 365 and enterprise apps.
• Experience providing IT/OT support in industrial environments.
• Familiarity with ITIL-based incident, change and problem management.
• Ability to document, test and ensure compliance with security policies.

Responsibilities

• Provide first-level IT and OT support for hardware, software, and network issues onsite and remotely.
• Troubleshoot laptops, desktops, mobile devices, printers and other IT assets.
• Support IT/OT infrastructure in industrial settings, including lab equipment.
• Document incidents and resolutions in an ITSM tool; manage user accounts and access rights.

Skills

Windows support

macOS support

Active Directory

VPN

ITIL familiarity

Tools

Microsoft 365

Remote desktop tools

ITSM tools

Security policies

Job description

We are looking for an IT Specialist with preferably hands‑on experience in remote and onsite IT support, preferably with a background in OT environments and experience supporting laboratory systems and end‑user IT needs.

You will work as an onsite IT support at Fermion's Hanko production site as well as IT system specialist in Laboratory IT and Plant Floor IT services, focusing on several systems that are critical to our operations. You will perform regular maintenance actions, issue resolution, changes and technical support for the IT systems in your responsibility area. The work is done in close cooperation with Fermion automation team, business administrators, other members of the Orion Information Management organization, infra service providers and application vendors.

An important part of your work is participating in development projects, where you act as an IT expert with the ability to see the big picture while maintaining focus on the details. As a member of a cross-functional project team, you will define user requirements, coordinate IT environment installations, support system integrations, troubleshoot technical issues and take part in testing and validation to ensure compliance with industry regulations.

Key responsibilities

• Provide first-level IT and OT support for hardware, software, and network issues via phone, email, chat, and in-person (walk‑in support).
• Troubleshoot and resolve laptops, desktops, mobile devices, printers, and other IT assets.
• Support IT and OT infrastructure in an industrial setting, including lab equipment.
• Document and track incidents, service requests, and resolutions in an ITSM tool
• Set up and maintain new user accounts and groups, access rights, and permissions following security policies.
• Provide guidance and prepare IT policies, cybersecurity best practices, and data protection compliance.
• Escalate complex issues to second‑ and third‑line support teams while maintaining ownership of the user experience.
• Support onboarding/offboarding by provisioning IT equipment and access.
• Manage system configuration, enhancement and life cycle
• Technical documentation and testing
• IT Support in production: Hanko, Oulu and Espoo Fermion
• IT Support in laboratories: Hanko and Oulu
• Contribute to continuous improvement by identifying and proposing solutions for recurring issues.

This is full‑time and permanent position located in Hanko and we also support a hybrid working model.

What you can expect from us

You will have the opportunity to:

• Support key IT projects and processes in Information Management and business areas
• Develop your skills in the field of IT operations and development.
• Develop your skills and experience in the global pharmaceutical organization
• Ensure the business continuity by providing digital and compliant systems based on business needs.

At Orion Pharma, your work creates true impact and well‑being for our customers, patients and society at large. Our culture of friendliness, respect, mutual appreciation and diversity creates a safe working environment where you can strive for excellence. We offer a wealth of career paths and development opportunities that support the development of innovative solutions and improving the quality of life.

We are seeking an individual with experience in pharma or industrial environments, including an understanding of GxP compliance and IT support in regulated environments.

Skills & Qualifications:

• Technical Proficiency: Windows, macOS, Microsoft 365, Active Directory, VPN, remote desktop tools, and enterprise applications.
• Customer‑first mentality: Excellent communication, problem‑solving, and interpersonal skills to assist users in a professional and patient manner.
• Adaptability & Proactiveness: Ability to work independently and handle onsite support requests in a dynamic environment.
• ITIL Framework: Familiarity with incident, problem, and change management processes.

Preferred Experience & Certifications:

• 2-5 years of experience in an IT Service Desk role, including walk‑in support.
• Prior experience in pharmaceutical, chemical, or manufacturing industries.
• Certifications such as ITIL Foundation, CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar.

The role is primarily located in an onsite support environment in Hanko that includes production, offices and laboratories. While the position typically follows standard working hours, on‑call support or weekend availability may be necessary to meet business needs. Adherence to industry‑specific security protocols and compliance regulations is essential, ensuring a safe and compliant work environment at all times.

Approved medical examination which also includes drug testing is required prior to the employment. We will also carry out a security clearance prior to the employment for the selected person.

Your new team

The IT Specialist position is based at Fermion’s production site in Hanko. Fermion is a subsidiary of Orion that develops, manufactures, and markets active pharmaceutical ingredients (APIs).

The role is part of the Business Solutions OT (Operational Technologies) team within Orion Information Management (IM). The team supports Orion’s and Fermion’s business by ensuring reliable IT services while continuously developing innovative solutions to meet current and future business needs.

Information Management (IM) creates digital solutions to build the future. We support Orion Pharma’s business in achieving its strategic targets not only by ensuring the availability and security of IT services but also by constantly looking for new innovations and improvements to match the business needs in terms of business processes, digital, data and AI. Our team is 100+ people strong, located in Espoo, Turku, Hanko, and Mumbai.

About Us

Orion Pharma is a globally operating Nordic pharmaceutical company – a builder of well‑being for over a hundred years.

We’re home to more than 4,000 Orionees around the world, and we’re proud to be known as a responsible employer and a great place to work. At Orion Pharma, people are truly valued and trusted, encouraged to grow, and supported by a culture where every voice is heard. We appreciate each other, strive for excellence, and build the future.

Together we develop, manufacture, and market human and veterinary pharmaceuticals and active pharmaceutical ingredients. Our extensive portfolio includes proprietary and generic medicines as well as consumer health products. The core therapy areas of our pharmaceutical R&D are oncology and pain. Proprietary products developed by Orion Pharma are used to treat cancer, neurological diseases, respiratory diseases, and more.

We offer careers with a clear purpose: empowering people to live their lives to the fullest.

• Locations Orioninkatu 2, Hanko, 10900, FI (Hybrid)