IT Service Management Specialist

Raute Oyj; Lahti; Hybrid; EUR 50 000 - 70 000; Full time

Job summary

A leading technology company in Lahti, Finland is seeking an IT Service Management Specialist. In this role, you will manage business applications and IT services, focusing on Microsoft 365 and IT service management processes. This hybrid position offers a chance to grow professionally while working in a supportive, international environment. Ideal candidates will have a bachelor’s degree in IT and strong IT service management skills, including familiarity with ServiceNow.

Benefits

Comprehensive employment benefits

Flexible working hours

Opportunities for professional growth

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong understanding of IT service management (ITSM) principles and ITIL framework.
• Experience with Microsoft 365 administration, especially Teams and SharePoint.
• Good communication and collaboration skills in an international environment.
• Fluent in English and Finnish.

Responsibilities

• Maintain and develop the IT service catalogue.
• Manage and optimize the Microsoft 365 environment.
• Support and develop IT service management processes and tools.
• Collaborate with IT and business stakeholders to align applications and services.

Skills

IT service management principles

Microsoft 365 administration

Communication skills

Collaboration skills

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

Power BI

Job description

Overview

We’re looking for an IT Service Management Specialist to join our global IT team. In this role, you will work hands-on with business applications and IT services to ensure they meet company goals and customer needs. You will also play a key role in managing and developing our IT service catalogue and Microsoft 365 environment. In this permanent position, you will work at our Lahti office, or in our other location in Finland (Espoo, Kajaani, Oulu). We work in a hybrid model. If you thrive on modern digital tools, solving challenges, and fostering collaboration to ensure IT services align with business objectives - this is your role!

What You’ll Do

• Maintain and develop the IT service catalogue, ensuring it is comprehensive and up to date.
• Manage and optimize the Microsoft 365 environment, especially Teams and SharePoint, including permissions management and structural improvements.
• Support and develop IT service management processes and tools, including ServiceNow and CMDB.
• Collaborate with IT and business stakeholders to ensure applications and services align with business objectives
• Apply best practices and standards in IT service management and continuous improvement initiatives.

What We’re Looking For

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong understanding of IT service management (ITSM) principles and the ITIL framework. Relevant certifications in ITIL or equivalent are highly desirable.
• Experience with Microsoft 365 administration, particularly Teams and SharePoint.
• Familiarity with ITSM tools such as ServiceNow and configuration management databases (CMDB).
• Good communication and collaboration skills in an international environment.
• Fluent in English and Finnish.

Bonus Points For...

• Experience with automation and scripting (e.g., PowerShell) for Microsoft 365 administration.
• Knowledge of identity and access management (Azure AD, conditional access policies).
• Experience with IT security best practices in cloud environments.
• Familiarity with reporting and analytics tools, especially Microsoft Power BI.
• Understanding of integration between ITSM tools and other enterprise systems.

What We Offer

We offer you interesting and challenging responsibilities in a leading company in its field, where we value your expertise and give you the opportunity to utilize your ability to be self-steering and take initiative. You’ll have the opportunity to grow and develop professionally while working as part of a friendly and relaxed community in a truly international environment.

We understand the importance of balancing work with personal life. We take care of our personnel's well-being and job satisfaction and offer comprehensive employment benefits. Our hybrid working model and flexible hours allow you to enjoy the flexibility that supports your well-being.

Ready To Join Us?

Please send us your application by 28.09.2025. We\'re eager to learn more about you!

For further information, please contact Mikael Fagerholm, CIO, [e-mail].

About Raute

About Raute

At Raute, we build more than machines — we shape the future of the Engineered Wood Products industry. As a global technology leader with over 115 years of experience, we help our customers improve raw material efficiency and drive sustainable operations through data-driven innovations. Our expertise spans veneer, plywood, and LVL, with operations in Finland, Canada, and the USA.

Sustainability is at the heart of everything we do. We’re committed to creating long-term value for our customers, society, and the environment by leading the industry toward a more responsible future.

Our culture is built on strong values that guide our daily work and define the people who thrive here. We believe in customer success, continuous development, sustainable action, and achieving together.

Learn more about Raute at Raute.com.

Quick facts

• IT Service Management Specialist, Full time
• Raute, Raute Oyj
• Apply between 9 September 2025 and 28 September 2025 23:59 (Europe/Helsinki)

Raute

Raute is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at Raute are based on merit, qualifications, and business needs.

We have a zero-tolerance policy towards any form of discrimination, harassment, or unfair treatment. All employees are treated with dignity and respect, ensuring a safe and equitable recruitment process for everyone. We prioritize creating a diverse and inclusive workplace by respecting diverse perspectives and backgrounds. We adhere to the highest standards of conduct and integrity, ensuring fair and honest dealings throughout the recruitment process.