IT Lead – Infrastructure

ReOrbit; Helsinki; On-site; EUR 90,000 - 120,000; Full time

Job summary

ReOrbit in Helsinki is seeking an experienced IT Infrastructure Lead to own end-user support and the 24/7 service model, manage the outsourced partner, and define change, incident, problem and asset processes aligned with ITIL and ITSM principles.

You will design, document and maintain the IT infrastructure architecture across networks, servers, cloud, and end-user computing, lead automation, and ensure security, resilience and compliance across ISO 27001 readiness.

Qualifications

• Hands-on IT infrastructure design and delivery in high-reliability environments.
• Experience with ITIL/ITSM governance and SLA/KPI reporting.
• Strong knowledge of networks, cloud and on-premises infrastructure.
• Ability to document runbooks and ownership models.
• Proven track record managing outsourced delivery partners.
• Fluent English communication.

Responsibilities

• Own end-user support and 24/7 service model against SLAs and KPIs.
• Lead outsourced support partner and ensure service quality.
• Define and govern change, incident, problem, and asset processes per ITIL.
• Develop dashboards and audits for visibility into health metrics.
• Plan and deliver infra projects end-to-end across networks, servers and cloud.
• Drive automation and continuous improvement in IT operations.
• Collaborate with Jira, HiBob, and AD to streamline processes.

Skills

IT infrastructure

Leadership

Vendor management

Automation

Documentation

Security controls

Fluent English

Tools

Jira

Confluence

Active Directory

Entra ID

Azure

Microsoft 365

Google Workspace

Intune

Jamf

Job description

Responsibilities Own end-user support and the enterprise 24/7 service model, ensuring the Jira Service Desk operates against defined SLAs and KPIs. Lead and manage the outsourced support partner, holding external delivery accountable while retaining ownership of service quality internally. Establish and govern core IT operations processes, policies and standards across change, incident, problem and asset management, aligned with ITIL and ITSM principles. Define clear ownership models, runbooks and documentation to ensure operational delivery does not depend on individual knowledge. Define and govern SLAs, KPIs and operational metrics, producing regular dashboards, reporting and audits that provide clear visibility into service and infrastructure health. Manage IT asset inventory, procurement and vendor coordination across the organisation. Administer and support core end-user technology platforms, including Microsoft 365, Google Workspace, Intune, MDM and Jamf. Lead and support the migration from Microsoft 365 to Google Workspace. Design, document and maintain ReOrbit's IT infrastructure architecture across networks, servers, storage, cloud and end-user computing. Develop reference architectures, technical standards and infrastructure designs that can be replicated and expanded. Lead the restructuring and scaling of infrastructure to support multi-satellite production, clean-room and OT environments, new facilities and future robotic manufacturing deployments. Build scalable and modular infrastructure designs, including network segmentation, VLAN architecture, governed USB access and infrastructure capable of supporting high-reliability production environments. Build and administer core infrastructure across LAN, WAN, Wi-Fi, VPN and network security, as well as servers and Microsoft cloud technologies including Active Directory, Entra ID, Azure, SQL and Microsoft Dynamics 365. Manage infrastructure capacity, performance, availability and monitoring, identifying risks and bottlenecks before they impact the business. Plan and deliver infrastructure projects end-to-end, from scope and design through migration, testing, cutover and documentation. Balance speed of delivery with reliability, scalability and controlled technical debt. Own the IT infrastructure supporting ReOrbit's OT and clean-room environments, including network architecture, connectivity, access control and security. Drive automation and continuous improvement across IT operations, including endpoint deployment, onboarding and offboarding, provisioning and monitoring. Improve operational workflows by applying Eliminate-Simplify-Standardise-Automate principles. Work across systems including Jira, HiBob and Active Directory to automate and streamline employee lifecycle processes. Embed security, compliance and resilience into IT operations, including endpoint and cloud controls, access governance, business continuity and disaster recovery. Support ISO 27001 readiness and work closely with Security to ensure infrastructure and operational processes meet the required standards.

• 12+ years of experience in IT infrastructure, operations and support, including hands-on infrastructure design and delivery in a structured, regulated or high-reliability environment.
• Proven experience designing, documenting and scaling infrastructure across networks, servers, cloud and end-user computing.
• Strong experience developing reference architectures, technical standards and scalable infrastructure designs.
• Strong knowledge of IT operations governance, including ITIL or ITSM principles, change, incident, problem and asset management.
• Experience defining and managing SLAs, KPIs and operational reporting.
• Strong experience with Active Directory, Entra ID, Group Policy, Microsoft cloud infrastructure and Microsoft Intune endpoint management.
• Solid understanding of network and security fundamentals, including LAN, WAN, Wi-Fi, VPN, network segmentation and endpoint and cloud security controls.
• Experience leading technical teams and managing outsourced or remote support partners against defined SLAs and KPIs.
• Experience administering Microsoft 365 and Google Workspace.
• Hands-on experience with Jira, IT asset management and Confluence.
• Strong documentation, stakeholder communication and vendor management skills.
• Fluent English.
• A hands-on leadership style, with the ability to balance strategic infrastructure design with practical execution.