Interim Service Lead (Parental Leave Substitute)

Gapps; Helsinki; Hybrid; EUR 68 000 - 75 000; Full time

Job summary

A Finnish IT services company is seeking an Interim Service Lead to oversee Google Workspace consultancy services in Helsinki. You will manage teams and projects, ensuring high customer satisfaction and effective operations. The ideal candidate should possess leadership experience and deep knowledge of collaboration technologies. This role offers a competitive salary and flexible hybrid work arrangements.

Benefits

Competitive salary

Flexible work hours

Occupational healthcare

Learning opportunities

Modern office facilities

Qualifications

• Proven experience in leading a consultant or competence team, including resourcing and people leadership.
• Understanding of IT change projects and collaboration technologies (Google Workspace or similar).
• Ability to balance operational resourcing with longer-term service development.

Responsibilities

• Lead the delivery of Gapps’ Google Workspace consultancy services.
• Manage resourcing: balancing customer demand, consultant availability, and project timelines.
• Develop and refine our service portfolio from scoping to creating templates.

Skills

Leadership experience

Communication skills

Stakeholder management

Understanding of collaboration technologies

Job description

Overview

Lead the team behind Gapps’ most essential business, and grow expertise in the Google ecosystem.

This role puts you at the center of our Google Workspace business, where strategy meets delivery and people leadership meets technology.

Key points at a glance

Competitive salary: 68 000–75 000 € depending on your skills and experience.

Fixed-term with a path: Parental leave cover until 31 March 2027. After the interim period, we hope you’ll continue in the team by transitioning into a permanent Principal or Senior Solution Engineer role.

Impact at scale: Lead an experienced team in the service area that drives a major share of Gapps’ revenue and customer value.

Hybrid work, based in Helsinki: Work closely with your team and clients, with flexibility to combine office and remote.

Grow valued skills: Build expertise in collaboration platforms, IT change leadership, and AI adoption projects.

Career step that stands out: Not only team resourcing and service delivery, but a chance to influence service portfolio development and leave your mark.

Why this role is your next move

If you’re looking for a leadership role where you can both guide a skilled team and shape how modern collaboration platforms are used in some of Finland’s largest and most innovative organizations, this is it.

This Interim Service Lead role is about keeping projects staffed and delivered, and stepping into the heart of Gapps’ business: Google Workspace services. You’ll be leading a team in the area that has been the backbone of our company’s growth and continues to open new opportunities in sectors ranging from digital-native scaleups to the public domain.

You’ll benefit from what makes Gapps different

• A culture of trust and openness – responsibility is given, but you’re never left alone.

• A place where failure is never personal – mistakes are seen as part of learning, and successes are shared.

• The chance to grow valued expertise – from IT change leadership to AI adoption at scale, skills that few others in the market can offer.

This is a parental leave cover until 31st of March, 2027. It’s a fixed-term role, but one that gives you the chance to make a visible impact, grow as a leader, and work at the intersection of people, business outcomes, and technology.

Role details

What you’ll do

• Lead the delivery of Gapps’ Google Workspace consultancy services, ensuring projects run smoothly and customers see real business value.

• Manage resourcing: balancing customer demand, consultant availability, and project timelines.

• Guide and support a team of skilled consultants, enabling their growth and keeping motivation high through change.

• Develop and refine our service portfolio, from scoping to creating templates and best practices that scale.

• Work closely with sales and other Service Leads to align delivery with business goals.

• Take part in selected customer projects, acting as project or program manager when needed.

Your week in practice

Expect to split your time between:

• Customer projects and engagements (around 40%): often at a higher level, supporting and steering delivery.

• Resourcing and operational leadership (around 30%): solving the daily “staffing puzzle.”

• Developmental work (around 30%): improving processes, building reusable assets, and making delivery smoother for everyone.

Key stakeholders

• Your team: Consultants in the Secure Collaboration platform competence team.

• Your manager: Tuomas Hulkkonen, Essentials Business Unit Director.

• Other leads and sales: Collaborating daily on resourcing, scoping, and customer projects.

How success is measured

• Projects delivered with quality and customer satisfaction.

• Effective resourcing and utilization of the team.

• Ability to prioritize and drive improvements in delivery processes.

• Visible impact in building clarity, structure, and trust for both customers and team.

About Gapps

Founded in 2010, Gapps is a Finnish IT services company that has grown into a leading Google Cloud partner in the Nordics.

• Financials: 18,8M€ revenue in 2024, profitable and growing – on track to exceed the 20M€ milestone this year.

• Size: 33 employees – small enough to stay human, big enough to be trusted by scale-ups and enterprises.

• Mission: To maximize the value of Google technologies for our customers’ business – moving from technology-first to business outcome-driven partnerships.

• Future: Cloud is our foundation, but we’re building the next chapter around AI and intelligent automation.

We are in transition from a startup-style consultancy to a mature expert house. That means clearer structures and leadership practices, while keeping the openness, fun, and curiosity that have always defined us.

Our culture is honest, curious, and empowering. We’ve left behind “startup clichés” and instead, we’re building a community of experts who learn fast, share openly, and deliver sustainable quality.

What hasn’t changed? The human side. "Human included" is still a cornerstone of how we work with each other and our clients.

Benefits & practical information

• Salary: 68 000–75 000€ annually, depending on your experience

• Location: Hybrid work from our Helsinki HQ in Kalasatama or remotely from anywhere in Finland

• Modern office & perks: Our Kalasatama office offers ergonomic desks, quiet spaces, a gym, and snacks. You’ll also get modern work tools and support to set up your remote workstation

• Learning: Dedicated time for studying and professional growth is included in your work

• Well-being: Extensive occupational healthcare, comprehensive insurance, and benefits supporting both physical and mental health

• Community: Small, skilled team with sparring partners and real chances to influence the company’s direction

• Work setup: Flexible working arrangements and a healthy balance between client projects and building Gapps’ own competence

How to apply

What we’re looking for

1. Proven experience in leading a consultant or competence team, including resourcing and people leadership

2. Understanding of IT change projects and collaboration technologies (Google Workspace or similar)

3. Strong communication and stakeholder management skills

4. Ability to balance operational resourcing with longer-term service development

5. Motivation to support and grow a skilled consultant team through change

Hiring process

• Short intro call with our recruitment partner Siiri

• 1st interview with Tuomas Hulkkonen (Essentials Business Unit Director)

• Case or deep dive discussion – focusing on your problem-solving and leadership approach, not just what you know today

• Final discussion + references

Timeline

Apply via this page by 20October 2025. Don’t wait until the deadline – we’re reviewing applications throughout the process and will hire as soon as we find the right person. Please note that this is a fixed-term parental leave cover until 31 March 2027.

Questions? This role welcomes inquiries to our recruitment partner; please contact Siiri Anttila (no external links included).

From a small team in Finland to a leading Google partner in the Nordics, our journey has been about combining expertise with openness, curiosity, and sustainable quality. What hasn’t changed is the human side – “human included” is still at the core of how we work with each other and our clients.

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